Call Center Agent

Recruitify_HR; Pasay; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Free Meals

Sleeping Quarters

Job summary

A recruiting company in Pasay, Philippines, is seeking a dedicated customer service representative. This on-site position requires a bachelor's degree and 1-3 years of experience in a call center or customer service role. Candidates should possess strong problem-solving skills, financial literacy, and a robust work ethic. You will respond to inquiries, resolve issues, and maintain accurate records while collaborating with team members to enhance service delivery.

Qualifications

• 1–3 years of experience in a call center or customer service role.
• Demonstrated strong customer service skills and problem-solving capabilities.
• Financial literacy and technical proficiency are essential.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide exceptional customer service to enhance customer satisfaction.
• Assist customers in resolving issues and troubleshooting problems.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and efficiency.

Skills

Strong customer service skills

Problem-solving abilities

Financial literacy

Technical proficiency

Strong work ethic

Organizational skills

People skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

On-site - Pasay 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Incentives

Free Meals, Sleeping Quarters

Description

• Respond to customer inquiries via phone, email, and chat.
• Provide exceptional customer service to enhance customer satisfaction.
• Assist customers in resolving issues and troubleshooting problems.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in a call center or customer service role.
• Skills and Competencies: Strong customer service skills and problem-solving abilities.
• Skills and Competencies: Financial literacy and technical proficiency.
• Qualities and Traits: Strong work ethic, organizational skills, people skills, and interpersonal skills.