E-Commerce Customer Service Representative

Pulse Connect; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

HMO and government-mandated benefits

Career growth opportunities

Job summary

Pulse Connect is seeking an Customer Support Associate (Voice) to handle inbound and outbound calls from customers in Ortigas. You will deliver friendly, helpful service and resolve inquiries while maintaining quality standards.

Qualifications include basic education, strong English communication, and comfort speaking with customers over the phone. Onsite work is required in Manila, with paid training and opportunities for growth.

Qualifications

• High school or higher education is acceptable.
• Strong English communication and clear phone etiquette required.
• Basic computer navigation and accurate typing skills expected.
• Experience in customer service or call centers is a plus but not mandatory.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and accounts.
• Resolve customer issues professionally and promptly.
• Document interactions accurately in the system.
• Adhere to policies, procedures, and quality standards.
• Meet personal and team performance metrics.

Skills

English communication

Phone speaking

Basic computer skills

Typing skills

Customer service experience

Education

High School diploma

Job description

Work Setup: ONSITE | Ortigas | If you are looking for a WFH setup, please do not apply as we only have openings for onsite setup. Thank you!

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development

Ready to take the next step?