Customer Service Representative – Insurance Account

Gratitude Philippines; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in the Philippines is seeking a dedicated Customer Service Representative for an Insurance Account. This role involves handling customer inquiries, providing information on policies, and resolving issues while maintaining high service standards. Ideal candidates should be high school graduates, have at least one year of BPO experience, and be willing to work onsite during night shifts. Join to advance your career in the insurance industry.

Qualifications

• At least 1 year of generic BPO experience in any line of business.
• Must be willing to work onsite and during night shifts.

Responsibilities

• Handle inbound and/or outbound customer inquiries related to insurance services.
• Provide accurate information regarding policies, coverage, and billing.
• Resolve customer issues efficiently while maintaining high service quality.

Skills

Strong communication skills

Interpersonal skills

Education

Senior High School Graduate

Job description

Customer Service Representative – Insurance Account (Night Shift | Onsite)

We are currently hiring dedicated and customer-focused individuals for an Insurance Account. This is an excellent opportunity for candidates with BPO experience who are looking to grow their career in the insurance industry.

Qualifications:

• Senior High School Graduate
• At least 1 year of generic BPO experience (any line of business)
• Strong communication and interpersonal skills
• Willing to work onsite
• Amenable to working night shift schedules

Key Responsibilities:

• Handle inbound and/or outbound customer inquiries related to insurance services
• Provide accurate information regarding policies, coverage, billing, and other account concerns
• Resolve customer issues efficiently while maintaining high service quality
• Ensure compliance with company policies and client guidelines