DE033168-Customer Service Associate

Accenture in the Philippines; Muntinlupa; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate to handle inbound calls and deliver reliable support to policyholders, agents, and new customers. The role operates in a hybrid setup in Muntinlupa Axis One, requiring strong communication and problem-solving skills.

Applicants should have at least 12 months of BPO CSR experience in insurance or related fields or 12 months in a non-BPO financial sector, with voice proficiency at B2.

Qualifications

• At least 12 months of BPO CSR experience in Insurance or related fields.
• Voice proficiency: B2.
• Open to BPO & Non-BPO experience.

Responsibilities

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research and provides information in response to queries.
• Provides resolutions to caller problems and explores alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues.
• Navigates through a data entry system and other relevant applications.
• Maintains documentation of all call information per SOPs.
• Completes compliance and regulatory training as required.
• Works on a hybrid setup in Muntinlupa Axis One.

Skills

Customer service

Communication

Problem solving

BPO experience

Tools

Data entry system

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Hybrid RESPONSIBILITIES:
• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues including researching and exploring alternative solutions.
• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keeping up with process related learnings/training and meeting performance standards set by the business. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Hybrid RESPONSIBILITIES:
• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues including researching and exploring alternative solutions.
• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keeping up with process related learnings/training and meeting performance standards set by the business. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One
• At least 12 months of BPO CSR experience in Insurance and any related fields (wealth management, banking, finance, health), or 12 months of BPO CSR experience, any account, AND, 12 months of work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, etc.) or medical insurance
• Voice proficiency: B2
• Work Background/Experience in General: Must be open to BPO & Non-BPO Experience