Customer Service Agent

FC Home Center; Manila; On-site; PHP 290,160 - 357,120; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Medical Reimbursement

Job Training

Job summary

FC Home Center in Manila is seeking a capable Customer Service/Helpdesk professional to handle first-line support, coordinate service appointments, and dispatch technicians. The role focuses on delivering prompt, courteous service and maintaining clear documentation of customer interactions.

The ideal candidate has a Bachelor’s degree and 1–2 years in a fast-paced customer service or helpdesk environment, with strong communication skills and the ability to work under pressure.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field is preferred.
• 1-2 years experience in a fast-paced Customer Service, Call Center, or Helpdesk environment.
• Proven background in scheduling, logistics, or dispatch operations, preferably in a service-driven industry.

Responsibilities

• Serve as the primary point of contact for customer inquiries, concerns, and service requests.
• Deliver first-level technical support and ensure timely issue resolution.
• Schedule, coordinate, and manage service appointments efficiently.
• Dispatch technicians effectively to ensure prompt and seamless service delivery.
• Monitor and prioritize service tickets while meeting SLA requirements.
• Maintain accurate documentation of customer interactions and service activities.
• Escalate complex concerns to appropriate teams when needed.
• Provide exceptional customer service and maintain high customer satisfaction.
• Adhere to company policies, processes, and contribute to continuous service improvement.

Skills

Customer service

Communication

Scheduling

Dispatch

Education

Bachelor's degree

Job description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance

Professional Development

Job Training

Read More

Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, and service requests.
• Deliver first-level technical support and ensure timely issue resolution.
• Schedule, coordinate, and manage service appointments efficiently.
• Dispatch technicians effectively to ensure prompt and seamless service delivery.
• Monitor and prioritize service tickets while meeting SLA requirements.
• Maintain accurate documentation of customer interactions and service activities.
• Escalate complex concerns to appropriate teams when needed.
• Provide exceptional customer service and maintain high customer satisfaction.
• Adhere to company policies, processes, and contribute to continuous service improvement.

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field is preferred.
• A minimum of 1-2 years experience in a fast-paced Customer Service, Call Center, or Helpdesk environment.
• Proven background in scheduling, logistics, or dispatch operations, preferably in a service-driven industry.
• Proven background in scheduling, logistics, or dispatch operations, preferably in a service-driven industry.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced and high-pressure environment.
• Willing to work on a compressed workweek schedule and flexible shifts if required.

Working Location