Technical Staff

A and S Workers Inc.; Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Medical Reimbursement

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Unpaid Extended Leave

Vacation Leave

Job summary

A staffing agency in Manila is seeking a Technical Support Representative to provide technical assistance and manage customer relations. The ideal candidate should have 1-3 years of experience in technical support and a Bachelor's degree. The role includes troubleshooting issues, collaborating with team members, and maintaining product knowledge. This is a full-time, on-site position.

Qualifications

• 1-3 years of experience in technical support preferred.
• Proficient in relevant skills and competencies outlined.
• Strong problem-solving skills, adaptability, empathy, and a proactive attitude.

Responsibilities

• Provide technical assistance and manage customer relations.
• Execute pre-sale and after-sale support.
• Conduct demand analysis.
• Troubleshoot software and hardware issues effectively.
• Document and track all support interactions.
• Collaborate with team members to improve support processes.
• Maintain knowledge of company products and services.

Skills

CRM

Sales Training

Excellent Communication

Teamwork

Sales Management

Relationship Building

Pre-Sale Technical Support

After-Sales Technical Support

Pre-Sale Demand Analysis

Education

Bachelor's degree

Job description

On-site - Manila | 1-3 Yrs Exp | Bachelor | Full-time

Job Description

Medical Reimbursement

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Unpaid Extended Leave, Vacation Leave

Responsibilities

• Provide technical assistance, manage customer relations, execute pre-sale and after-sale support, and conduct demand analysis.
• Provide expert technical support to customers via phone, email, and chat.
• Troubleshoot software and hardware issues effectively.
• Respond to customer inquiries and resolve issues promptly.
• Document and track all support interactions in the system.
• Collaborate with team members to improve support processes.
• Maintain knowledge of company products and services.

Qualifications

• Job Title: Technical Support Representative
• Educational Qualifications: Bachelor's degree required.
• Experience Level: 1-3 years of experience in technical support preferred.
• Skills and Competencies: Proficient in CRM, Sales Training, Excellent Communication, Teamwork, Sales Management, Relationship Building, Pre-Sale and After-Sales Technical Support, and Pre-Sale Demand Analysis.
• Working Conditions: Office environment, potential for remote work; typical business hours.
• Qualities and Traits: Strong problem-solving skills, adaptability, empathy, and a proactive attitude.

Working Location

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• withholds your ID
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• collects illicit benefits
• or other illegal situations