Customer Service Advisor – Inbound & Outbound Support

cnx; Cagayan de Oro; On-site; PHP 223,000 - 290,000; Full time

Job summary

cnx is hiring a Customer Service Advisor for CDO XTRA 2025 in Cagayan de Oro. The role interfaces with customers via inbound and outbound calls or the Internet to provide service support and resolve routine questions about products or services.

Responsibilities include meeting KPIs, clarifying requirements, showing empathy, documenting interactions, and supporting customer satisfaction initiatives. A high school diploma and 3–6 months of relevant experience are preferred; strong communication

Qualifications

• High school diploma with 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; adaptable to changes quickly.
• Able to work as a team member and independently.
• Demonstrate patience in all customer contact situations.
• Ability to rotate shifts as needed.
• Location-specific requirements may apply.

Responsibilities

• Ensure service delivered to customers meets KPIs.
• Clarify customer requirements and provide resolution using tools.
• Listen with empathy and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work with proper notes.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff.

Skills

Customer service

Communication

PC navigation

Multi-tasking

Attention to detail

Teamwork

Shift flexibility

Education

High school diploma

Job description

cnx is hiring a Customer Service Advisor for CDO XTRA 2025 in Cagayan de Oro. The role interfaces with customers via inbound and outbound calls or the Internet to provide service support and resolve routine questions about products or services.

Responsibilities include meeting KPIs, clarifying requirements, showing empathy, documenting interactions, and supporting customer satisfaction initiatives. A high school diploma and 3–6 months of relevant experience are preferred; strong communication