Customer Service Admin

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

Hammerjack Pty Ltd in Manila is seeking a Customer Service Admin to manage case updates, appointment requests, shared inbox communications, and administrative workflows with accuracy, confidentiality, and timely client-focused service.

You will handle high-volume queues, schedule and update appointments, maintain accurate case records, monitor shared inboxes, and ensure timely follow-up in line with client instructions and internal procedures.

Qualifications

• At least 2 years of office, administrative, or customer service experience within healthcare preferred.
• Proficient in Microsoft Outlook, with working knowledge of Word, Excel, and web-based systems.
• Strong typing, accuracy, attention to detail, and time-management skills.
• Able to handle high-volume tasks, prioritize effectively, and work independently.
• Strong communication skills with the ability to respond professionally to inquiries.
• Able to follow procedures, maintain confidentiality, and comply with policies.

Responsibilities

• Review and process assigned queues, emails, web notes, appointment requests, cancellations, and case updates.
• Schedule, reschedule, and update appointments based on client, vendor, attorney, or case requirements.
• Maintain accurate case records by updating timeframes, contact details, status notes, and related information.
• Monitor shared inboxes and route cases or requests to the appropriate department.
• Track, follow up, and close cases in line with client instructions and internal procedures.
• Process fee approvals, no-shows, and other administrative tasks while meeting productivity and quality targets.
• Manage a high-volume workload while maintaining accuracy, confidentiality, and professional communication.

Skills

Strong communication

Time management

Attention to detail

High-volume work

Typing speed

Outlook proficiency

Microsoft Word

Microsoft Excel

Web-based systems

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Web-based systems

Job description

What if your next role was with a global leader in medical and document management, trusted by insurers, law firms, and government agencies to deliver accurate, secure, and timely records

The Opportunity

Support operational excellence as a Customer Service Admin by managing case updates, appointment requests, shared inbox communications, and administrative workflows with accuracy, confidentiality, and timely client-focused service.

Why join us

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

ASW is my second home and family. They have opened a lot of opportunities for me. - Underwriting Assistant, ASW Philippines.

What You'll Do

• Review and process assigned queues, emails, web notes, appointment requests, cancellations, and case updates.
• Schedule, reschedule, and update appointments based on client, vendor, attorney, or case requirements.
• Maintain accurate case records by updating timeframes, contact details, status notes, and related information.
• Monitor shared inboxes and route cases or requests to the appropriate department.
• Track, follow up, and close cases in line with client instructions and internal procedures.
• Process fee approvals, no-shows, and other administrative tasks while meeting productivity and quality targets.
• Manage a high-volume workload while maintaining accuracy, confidentiality, and professional communication.

Key Criteria

• At least 2 years of office, administrative, or customer service experience within the healthcare field preferred.
• Proficient in Microsoft Outlook, with working knowledge of Word, Excel, and web-based systems.
• Strong typing, accuracy, attention to detail, and time-management skills.
• Able to handle high-volume tasks, prioritize effectively, and work independently.
• Strong communication skills with the ability to respond professionally to internal and external inquiries.
• Able to follow procedures, maintain confidentiality, and comply with company policies and compliance standards.

Work setup

• Manila (BGC, Taguig): US Eastern time hours of 8:30AM to 5:30PM (8:30PM to 5:30AM PHT) with a full onsite model.