Customer Serivce Representative - ASRNT - Cebu

Moder; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Moder is seeking a Customer Service Representative to handle calls and emails from US customers. The role involves using a knowledge base to answer mortgage-related inquiries, identifying needs, and building trusting relationships while meeting individual and team targets.

You will navigate multiple systems to provide accurate information and ensure customer satisfaction. The position is based at Cebu City, Philippines, with probationary terms.

Qualifications

• Experience delivering excellent customer service.
• Engaging with customers to understand needs and resolve issues.
• Familiarity with mortgage-related inquiries is a plus.

Responsibilities

• Deliver excellent customer service via calls and emails.
• Use knowledge base to locate answers for customers.
• Identify customer needs and achieve satisfaction.
• Reach personal and team performance targets.
• Take ownership of inquiries and ensure resolution.
• Document interactions and update customer records.

Skills

Customer service

Communication

Tools

Knowledge base

CRM systems

Multiple applications

Job description

Customer Serivce Representative - ASRNT - Cebu 1Nito, Cebu City, Cebu, Philippines ..+ 2 1 - 10 Years Probationary

Job Description

Job Role & Responsibilities

Deliver excellent customer service, responding to a variety of calls and emails from the US

Use knowledge obtained in training to locate answers in a knowledge database to respond to

customer's mortgage related requests

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive

communication

Reach personal, team, and contact center performance targets

Take ownership of all customer inquiries and proactively follow through to ensure resolution

Keep records of customer interactions, process customer accounts, and document appropriately

Navigate multiple computer systems and applications, and utilize search tools to provide

information to customers

Follow communication procedures, guidelines, and policies

Job Snapshot

Updated Date

26-10-2026

Job ID

JOB1789

Department

Contact Center

Location