Customer Service Representative | Cebu | 0-6 months Experience

Private Advertiser; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Private Advertiser in Cebu City is seeking an entry-level Customer Service Representative to handle inbound calls, provide product information, and guide customers through processes. You will document interactions and coordinate with teams to ensure accurate, timely service.

The role emphasizes courteous communication, issue resolution, and adherence to company protocols while supporting continuous development and customer satisfaction goals.

Qualifications

• 0-6 months experience in customer service or call center environments; entry-level welcome.
• Excellent verbal communication skills for phone conversations.
• Strong listening and empathy to understand customer needs.
• Problem-solving and practical solutions for customer concerns.
• Patience and resilience for high call volumes.
• Basic computer skills and data entry typing.
• High school diploma or equivalent.
• Reliable attendance and punctuality; flexible shifts.
• Positive attitude and strong work ethic for service.
• English proficiency, both written and spoken.
• Previous customer-facing or sales experience is a plus.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Resolve customer issues with first-contact resolution where possible.
• Document customer interactions in the system with detailed records.
• Process orders, returns, and account changes accurately.
• Provide product and service information and guidance.
• Transfer calls to appropriate departments when needed.
• Meet performance targets for call handling times and CSAT.
• Follow company protocols, QA guidelines, and compliance.
• Collaborate with team to improve service delivery.
• Participate in training and development programs.

Skills

Communication skills

Listening & empathy

Problem solving

Patience

Typing / data entry

English proficiency

Customer service mindset

Education

High school diploma or equivalent

Job description

Key responsibilities

• Answer incoming customer calls in a professional and courteous manner, responding to inquiries and providing accurate information about products and services

• Resolve customer issues and complaints efficiently, working towards first-contact resolution where possible

• Document customer interactions accurately in the system, maintaining detailed records of calls and follow-up actions

• Process customer requests, including orders, returns, and account changes, ensuring accuracy and timeliness

• Provide product and service information to customers, answering questions and offering guidance

• Transfer calls to appropriate departments or specialists when necessary

• Meet performance targets including call handling times, customer satisfaction scores, and call volume expectations

• Follow company protocols and procedures, including quality assurance guidelines and compliance requirements

• Collaborate with team members and supervisors to improve service delivery and share best practices

• Participate in training sessions and continuous development programs to enhance product knowledge and customer service skills

What we're looking for

• 0-6 months of experience, or no prior experience, in customer service or call center environments (entry-level candidates are welcome)

• Excellent communication skills with the ability to articulate information clearly and professionally over the telephone

• Strong listening skills and empathy, with the ability to understand and address customer needs

• Problem-solving ability and a willingness to find practical solutions to customer concerns

• Patience and resilience when handling difficult customer situations and managing high call volumes

• Proficiency with computer systems and basic typing skills for data entry and call documentation

• High school diploma or equivalent qualification

• Reliable attendance and punctuality, with flexibility to work scheduled shifts

• A positive attitude, strong work ethic, and commitment to delivering excellent customer service

• English proficiency, both written and verbal

• Previous customer-facing experience or sales background would be advantageous