Customer Retention & Support Specialist

Magellan Solutions; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Magellan Solutions in the Philippines seeks a customer service professional focused on retention to support clients across phone, email, and chat channels. You will help reduce refunds and chargebacks by offering promotions and other solutions, while ensuring high quality service.

The role requires excellent communication, patience with irate customers, and the ability to prioritize tasks. Prior BPO experience and strong attendance are valued; typing speed and organizational skills are also

Qualifications

• With customer service experience
• Keen attention to details
• Good communication, analytical, and organizational skills
• Must be able to prioritize and complete all job duty requirements
• Good Typing Skills
• Willing to work in any schedule
• Resourceful and passionate about people
• Strong customer service background
• Having experience with retention campaign is an advantage
• Should be able to handle enraged customers
• Good attendance record
• Having email and chat experience is a must

Responsibilities

• Perform customer service and retention for clients
• Offer discounts or other promotions to customers planning to return or stop using the product
• Phone, Email and Chat support is needed
• Handle customer inquiries, refunds, affiliation, subscriptions across platforms in the campaign

Skills

Excellent written and oral communi-cat

Conversational

Strong willed

Good comprehension

Can withstand irate customers

High level of patience

With BPO experience

Job description

Magellan Solutions in the Philippines seeks a customer service professional focused on retention to support clients across phone, email, and chat channels. You will help reduce refunds and chargebacks by offering promotions and other solutions, while ensuring high quality service.

The role requires excellent communication, patience with irate customers, and the ability to prioritize tasks. Prior BPO experience and strong attendance are valued; typing speed and organizational skills are also