Empathetic Client Retention Specialist

Fusion BPO Services Ltd; Silang; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Ongoing training and development opportunities

Inclusive workplace culture

Recognition and rewards for contributions

Job summary

A leading business process outsourcing company in Silang, Philippines, is seeking Client Relations Specialists to enhance client satisfaction and retention. You will work directly with clients considering cancellation, providing thoughtful solutions and resolving conflicts with professionalism. Ideal candidates should have 1–2 years of experience in customer service and possess strong communication and problem-solving skills. This position offers flexible working hours and opportunities for growth within the company.

Qualifications

• Proficient in empathetic communication and conflict resolution.
• Able to de-escalate challenging conversations effectively.
• Knowledge of program structure and save strategies.

Responsibilities

• Serve as the primary point of contact for clients considering cancellation.
• Provide tailored retention solutions and support clients effectively.
• Document all interactions and partner with internal teams for resolutions.

Skills

Strong written and verbal communication skills

Strong problem-solving and conflict resolution skills

Ability to work independently and in a team-oriented environment

Ability to remain calm and professional under pressure

Reliable

Experience in a fast-paced customer support environment

Education

1–2 years of experience in customer service

Job description

A leading business process outsourcing company in Silang, Philippines, is seeking Client Relations Specialists to enhance client satisfaction and retention. You will work directly with clients considering cancellation, providing thoughtful solutions and resolving conflicts with professionalism. Ideal candidates should have 1–2 years of experience in customer service and possess strong communication and problem-solving skills. This position offers flexible working hours and opportunities for growth within the company.