Customer Retention Specialist | Loyalty & Winback

Kinect Incorporated; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading retention service company in Metro Manila is looking for a Customer Retention Specialist. Key responsibilities include managing customer relationships, addressing retention requests, and providing solutions. Candidates should have at least 2 years of college education and strong customer service skills, with an emphasis on communication and attention to detail. The role offers an opportunity to make a significant impact on customer satisfaction and retention.

Responsibilities

• Retrieve and track customer retention lists daily.
• Attend to customer requests through calls and emails.
• Identify and assess customer needs for satisfaction.
• Build trust through open communication.
• Provide accurate information and reports.
• Meet performance targets as a team.
• Handle complaints and provide timely solutions.
• Account Management for customer records.
• Support Sales Team in retention efforts.
• Ensure accuracy in client applications.
• Respond to retention opportunities efficiently.
• Master products to recommend solutions.
• Liaise with third-party partners.
• Follow communication procedures and guidelines.
• Achieve customer resolution and satisfaction.
• Complete administrative tasks and take overflow calls.

Skills

Customer Service Orientation

Time Management

Attention to Detail

Microsoft Office Proficiency

Verbal Communication

Telephone Presentation

Education

Completed at least 2nd year college

Job description

A leading retention service company in Metro Manila is looking for a Customer Retention Specialist. Key responsibilities include managing customer relationships, addressing retention requests, and providing solutions. Candidates should have at least 2 years of college education and strong customer service skills, with an emphasis on communication and attention to detail. The role offers an opportunity to make a significant impact on customer satisfaction and retention.