Remote Customer Experience Specialist - Order & Support

LAdmins; Philippines; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Permanent Work from Home

Paid Time Off

Monthly Performance Bonus

Annual Bonus

Health Allowance

Job summary

Ladmins is seeking a Customer Experience Specialist for the Philippines to be the frontline for account relationships. You will handle orders, resolve issues, and ensure timely, accurate touchpoints across phone, email, and CRM channels, supporting a fast-paced U.S.-based team.

The role sits at the intersection of sales support, order management, and customer care. You should be organized, tech-fluent across systems like NetSuite and HubSpot, and comfortable switching between tasks to keep every

Qualifications

• Familiarity with NetSuite and HubSpot, or ability to learn quickly.
• Proven ability to manage and switch between multiple software systems and tasks without loss of accuracy.
• Strong organizational skills and a detail-oriented work style.
• Excellent verbal and written communication; confident on the phone.
• Professional, customer-first demeanor with prompt follow-through.
• Ability to collaborate effectively across teams and departments.
• Experience in customer experience, customer service, account management, or inside sales support is a plus.

Responsibilities

• Inbound Customer Support: Answer incoming calls and messages promptly, assisting accounts with orders, product questions, account updates, and issue resolution.
• Proactive Outbound Outreach: Conduct outbound calls and follow-ups — order confirmations, reorder reminders, issue resolution, and account check-ins.
• Order & Systems Management: Process, track, and manage orders in NetSuite, pulling account and order information accurately.
• CRM & Account Records: Log activity, manage records, and track customer interactions in HubSpot.
• Cross-Functional Coordination: Partner with shipping/logistics to track fulfillment and resolve delivery issues.
• Continuous Improvement: Surface recurring issues and customer feedback to refine processes.

Tools

NetSuite

HubSpot

Job description

Ladmins is seeking a Customer Experience Specialist for the Philippines to be the frontline for account relationships. You will handle orders, resolve issues, and ensure timely, accurate touchpoints across phone, email, and CRM channels, supporting a fast-paced U.S.-based team.

The role sits at the intersection of sales support, order management, and customer care. You should be organized, tech-fluent across systems like NetSuite and HubSpot, and comfortable switching between tasks to keep every