Customer Research & Analytics Analyst I

relx; Manila; Hybrid; PHP 300,000 - 700,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

PatentSight is seeking a Customer Research & Analytics Analyst to perform web-based research on technology-driven corporations and institutions, validating patent data and ensuring accuracy across the global portfolio.

You will validate customer information in the Harmonizer Tool, meet quality standards and SLAs, and collaborate with US and international teams to drive data improvements and process enhancements.

Qualifications

• Bachelor's degree holder.
• Experience in research, data quality and analysis.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work with US and international teams across time zones.

Responsibilities

• Perform in-depth internet research to improve patent data quality globally.
• Identify patent ownership through corporate structures, M&A, name changes, and transactions.
• Conduct quality control to ensure data accuracy and reliability.
• Validate and update customer information in the Harmonizer Tool.
• Ensure database updates meet quality standards and SLAs.

Skills

Data quality

Research

Analysis

Independent work

Team collaboration

Education

Bachelor's degree

Tools

Enterprise AI tools

Job description

A Customer Research & Analytics Analyst is responsible in performing web-based research on technology driven corporations and institutions and in validating and quality-assuring patent data by assigning patents to their accurate commercial owners and verifying their legal validity and remaining lifetime. PatentSight's superior datasets allow customers to unveil valuable patent insights and see clearly who wields commercial power over the inventions that underpin promising patents.

Job Summary :

• Data Quality - Conduct in-depth internet research to achieve data quality in patents globally
• Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions
• Conduct quality control measures to ensure data is highly accurate and reliable
• Responsible for validating, updating and verifying customer information in the Harmonizer Tool
• Ensure updates or changes in customer database are accurate and are meeting quality standards
• Meet or exceed productivity targets that are based on efficiency (Target of processing time per customer may vary depending on the type of process and portfolio size)
• Identify future process improvements to further improve team or individual performance
• Effectively communicate with internal stakeholders and team members to foster collaboration
• Ensure data standards and SLAs are met
• Communicate effectively on the status of tasks and projects in progress

Qualifications:

• Bachelor's degree holder
• Experience in research, data quality and analysis
• Strong organizational, analytical, and problem-solving skills
• Proven ability to work independently and collaboratively with teams consisting of US and International-based employees, as well as customer resources in multiple locations and time zones
• Ability to provide detailed information and along with the ability to summarize effectively for management
• Ability to work under pressure and within an environment of constant change
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

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