Bilingual Customer Research Analyst (Japanese)

RELX; Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

RELX is seeking a Bilingual Customer Research & Analytics Analyst to perform web-based research on technology-driven entities and validate patent data for accuracy and ownership. The role emphasizes Japanese language expertise and collaboration with international teams to maintain data quality and meet SLAs.

You will validate and update customer information in Harmonizer Tool, ensure adherence to data standards, and work toward productivity targets while identifying improvements for ongoing

Qualifications

• Bachelor's degree required.
• JLPT N1 certification required.
• Reading proficiency in Kanji and Hiragana required.
• Experience in research, data quality and analysis preferred.
• Ability to work with US and international teams.

Responsibilities

• Process patent records where information is in Japanese.
• Serve as Japanese expert for Harmonization Team questions.
• Conduct in-depth internet research to ensure patent data quality, esp. Japanese documents.
• Identify patent ownership through corporate structure, M&A, spin-offs, name changes, and transactions.
• Perform quality control to ensure accurate and reliable data.
• Validate, update and verify customer information in the Harmonizer Tool.
• Ensure database updates meet quality standards and SLAs.
• Meet productivity targets based on process efficiency.
• Suggest process improvements to boost team performance.
• Communicate status of tasks and projects with stakeholders.

Skills

JLPT N1

Japanese reading

Research & data quality

Analytical thinking

Communication

Education

Bachelor's degree

Job description

A Bilingual Customer Research & Analytics Analyst is responsible in performing web-based research on technology driven corporations and institutions and in validating and quality-assuring patent data by assigning patents to their accurate commercial owners and verifying their legal validity and remaining lifetime. PatentSight’s superior datasets allow customers to unveil valuable patent insights and see clearly who wields commercial power over the inventions that underpin promising patents.

Accountabilities:

• Primarily responsible for processing companies which patent records/ information are in Japanese
• Acts as Japanese Expert who is responsible in providing answers to Japanese-related patent questions coming from the Harmonization Team
• Data Quality – Conduct in-depth internet research to achieve data quality in patents globally with additional focus on identifying, understanding, and accurately processing Japanese documents/ information
• Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions
• Conduct quality control measures to ensure data is highly accurate and reliable
• Responsible for validating, updating and verifying customer information in the Harmonizer Tool
• Ensure updates or changes in customer database are accurate and are meeting quality standards
• Meet or exceed productivity targets that are based on efficiency (Target of processing time per customer may vary depending on the type of process and portfolio size)
• Identify future process improvements to further improve team or individual performance
• Effectively communicate with internal stakeholders and team members to foster collaboration
• Ensure data standards and SLAs are met
• Communicate effectively on the status of tasks and projects in progress

Qualifications:

• Bachelor’s degree holder
• JLPT N1 certification
• Intermediate to advanced reading proficiency in Kanji and Hiragana
• Experience in research, data quality and analysis (preferably as Bilingual analyst)Strong organizational, analytical, and problem-solving skills
• Proven ability to work independently and collaboratively with teams consisting of US and International-based employees, as well as customer resources in multiple locations and time zones
• Ability to provide detailed information and along with the ability to summarize effectively for management
• Ability to work under pressure and within an environment of constant change
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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