Bilingual Customer Research Analyst (Japanese)

LexisNexis Risk Solutions; Hinoba-an; On-site; PHP 2,378,000 - 3,755,000; Full time

Job summary

RELX is seeking a Bilingual Customer Research & Analytics Analyst in the Philippines to perform web-based research on tech-driven firms and validate patent data for accuracy and lifetime. The role focuses on identifying patent ownership through corporate structures and ensuring high data quality across diverse jurisdictions.

The successful candidate will work with the Harmonizer Tool and collaborate with US and international teams to meet productivity targets and improve processes.

Qualifications

• Bachelor’s degree in a relevant field.
• JLPT N1 certification.
• Reading proficiency in Kanji and Hiragana.

Responsibilities

• Perform web-based research on technology-driven corporations and institutions.
• Validate and quality-assure patent data by assigning patents to accurate owners and verifying validity and lifetime.
• Identify patent ownership through corporate structure research, M&A, and transactions.
• Conduct quality control to ensure data accuracy and reliability.
• Validate and update customer information in Harmonizer Tool and ensure data standards and SLAs are met.
• Communicate task/status updates to internal stakeholders across time zones.

Skills

Bilingual analyst

Data quality

Research

Education

Bachelor’s degree

JLPT N1

Tools

Enterprise AI tools

Job description

A Bilingual Customer Research & Analytics Analyst is responsible in performing web-based research on technology driven corporations and institutions and in validating and quality-assuring patent data by assigning patents to their accurate commercial owners and verifying their legal validity and remaining lifetime. PatentSight’s superior datasets allow customers to unveil valuable patent insights and see clearly who wields commercial power over the inventions that underpin promising patents.

Accountabilities

• Primarily responsible for processing companies which patent records/ information are in Japanese Acts as Japanese Expert who is responsible in providing answers to Japanese-related patent questions coming from the Harmonization Team.
• Data Quality – Conduct in-depth internet research to achieve data quality in patents globally with additional focus on identifying, understanding, and accurately processing Japanese documents/ information.
• Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions.
• Conduct quality control measures to ensure data is highly accurate and reliable.
• Responsible for validating, updating and verifying customer information in the Harmonizer Tool.
• Ensure updates or changes in customer database are accurate and are meeting quality standards.
• Meet or exceed productivity targets that are based on efficiency (Target of processing time per customer may vary depending on the type of process and portfolio size).
• Identify future process improvements to further improve team or individual performance.
• Effectively communicate with internal stakeholders and team members to foster collaboration.
• Ensure data standards and SLAs are met.
• Communicate effectively on the status of tasks and projects in progress.

Qualifications

• Bachelor’s degree holder
• JLPT N1 certification
• Intermediate to advanced reading proficiency in Kanji and Hiragana
• Experience in research, data quality and analysis (preferably as Bilingual analyst)
• Strong organizational, analytical, and problem-solving skills
• Proven ability to work independently and collaboratively with teams consisting of US and International-based employees, as well as customer resources in multiple locations and time zones
• Ability to provide detailed information and along with the ability to summarize effectively for management
• Ability to work under pressure and within an environment of constant change
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well-being and happiness are key to a long and successful career.

We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.