Customer Research & Analytics Analyst I

RELX INC; Manila; On-site; PHP 400,000 - 640,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX INC. Philippines Manila is seeking a Customer Research & Analytics Analyst to perform web-based research on technology-driven corporations and validate patent data.

You will ensure data quality, identify patent ownership, and communicate status across US and international teams to support license and analytics workflows.

Qualifications

• Bachelor’s degree in a relevant field.
• Experience in research, data quality and analysis.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work with teams across US and international locations/time zones.
• Ability to summarize information for management.
• Ability to work under pressure and adapt to change.
• Ability to learn and apply enterprise AI tools to support workflows.
• Country-specific benefits information provided.

Responsibilities

• Data Quality – Conduct in-depth internet research to achieve data quality in patents globally
• Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions
• Conduct quality control measures to ensure data is highly accurate and reliable
• Responsible for validating, updating and verifying customer information in the Harmonizer Tool
• Ensure updates or changes in customer database are accurate and are meeting quality standards
• Meet or exceed productivity targets that are based on efficiency (Target of processing time per customer may vary depending on the type of process and portfolio size)
• Identify future process improvements to further improve team or individual performance
• Effectively communicate with internal stakeholders and team members to foster collaboration
• Ensure data standards and SLAs are met
• Communicate effectively on the status of tasks and projects in progress

Skills

Organizational skills

Analytical thinking

Problem-solving

Independent work

Team collaboration

Communication with management

Adaptability under pressure

AI tools learning

Education

Bachelor’s degree

Tools

Harmonizer Tool

Job description

PHL-RE Shared Services-Manila

Full time

A Customer Research & Analytics Analyst is responsible in performing web-based research on technology driven corporations and institutions and in validating and quality-assuring patent data by assigning patents to their accurate commercial owners and verifying their legal validity and remaining lifetime. PatentSight’s superior datasets allow customers to unveil valuable patent insights and see clearly who wields commercial power over the inventions that underpin promising patents.

Job Summary:

• Data Quality – Conduct in-depth internet research to achieve data quality in patents globally

• Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions

• Conduct quality control measures to ensure data is highly accurate and reliable

• Responsible for validating, updating and verifying customer information in the Harmonizer Tool

• Ensure updates or changes in customer database are accurate and are meeting quality standards

• Meet or exceed productivity targets that are based on efficiency (Target of processing time per customer may vary depending on the type of process and portfolio size)

• Identify future process improvements to further improve team or individual performance

• Effectively communicate with internal stakeholders and team members to foster collaboration

• Ensure data standards and SLAs are met

• Communicate effectively on the status of tasks and projects in progress

Qualifications:

• Bachelor’s degree holder

• Experience in research, data quality and analysis

• Strong organizational, analytical, and problem-solving skills

• Proven ability to work independently and collaboratively with teams consisting of US and International-based employees, as well as customer resources in multiple locations and time zones

• Ability to provide detailed information and along with the ability to summarize effectively for management

• Ability to work under pressure and within an environment of constant change

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

• We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.