Customer Relationship Manager: Collections (Evening Shift)

Credit Corp Inc; Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

HMO coverage on day 1

Wellbeing support programs

Free life insurance on your 1st day

Retirement plan

Structured onboarding, training and CF

Employee Assistance Program (EAP)

Career progression opportunities

Modern office facilities

Daily breakfast and lunch plus fruit

20% night shift differential

Attendance bonus Php 2000 per month

Hazard allowance Php 200 per day

Sleeping quarters provided for breaks

US holidays and PH holidays off

Offsite awards and company events

People-first culture

Job summary

Credit Corp Group in Makati City is seeking a Customer Relationship Manager (Collections Agent) to contact customers with overdue accounts, understand their circumstances and negotiate suitable repayment arrangements. You will support positive business outcomes through effective communication and problem solving.

Join a US Collections team, work on targets, and build rapport with customers. Fluency in English is required, and you must be willing to work onsite at Ayala Makati, with night

Qualifications

• Must have SSS, Philhealth, Pagibig, TIN numbers and two (2) valid IDs.
• Willing to work onsite at our Ayala Makati office.
• Ability to communicate clearly and empathetically with customers.

Responsibilities

• Contact customers with overdue accounts to understand circumstances.
• Negotiate sustainable repayment arrangements aligned with customer needs and business goals.
• Build trust and rapport through professional conversations.
• Analyse account information to determine effective resolution strategies.
• Contribute to team performance by achieving targets and positive outcomes.

Skills

Communication skills

English fluency

Negotiation

Problem solving

Customer service

Job description

Credit Corp Group in Makati City is seeking a Customer Relationship Manager (Collections Agent) to contact customers with overdue accounts, understand their circumstances and negotiate suitable repayment arrangements. You will support positive business outcomes through effective communication and problem solving.

Join a US Collections team, work on targets, and build rapport with customers. Fluency in English is required, and you must be willing to work onsite at Ayala Makati, with night