Customer Relationship Manager - US CCS Collections Agent

Credit Corp; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage day 1

Free life insurance day 1

Retirement plan

Night shift differential 20%

Attendance bonus 2000 Php per month

Breakfast and lunch daily

Job summary

Credit Corp is seeking a Customer Relationship Manager to join our US Collections team in Makati City, Philippines. This full-time role offers weekends off and paid Philippine holidays.

You will contact customers with overdue accounts, discuss circumstances, and negotiate repayment plans to resolve balances while supporting business goals. Key duties include contacting customers, negotiating plans, building rapport, analyzing accounts, and contributing to team targets.

Qualifications

• Clear communication with customers and stakeholders.
• Fluent English skills required for written and verbal interaction.
• Proactive, solution-focused with empathy in conversations.

Responsibilities

• Contact customers to establish communication and understand balances.
• Negotiate sustainable repayment arrangements aligned with both customer needs and business objectives.
• Build trust and rapport through professional and empathetic conversations.
• Analyse account information to identify appropriate resolution strategies.
• Contribute to team performance by meeting targets and delivering positive outcomes.

Skills

Communication skills

English fluent

Customer service mindset

Tech savvy

Evening shift suitability

Job description

Job Description:

Credit Corp Group is looking for talented Customer Relationship Managers (Collections Agents ) to join our US Collections team. This is a full-time role based in Makati City Metro Manila, offering weekends off and paid Philippine regular holidays off.

Why join us?

• Build a career, not just a job, with clear pathways to progress, learn new skills and take on bigger opportunities
• Spend more time doing what matters to you with Monday-to-Friday hours and no weekend work.
• Be recognised and rewarded for the contribution you make through competitive incentives, bonuses and career opportunities.

Role Purpose

As a Customer Relationship Manager, you'll find and contact customers with overdue accounts to understand their circumstances, investigate outstanding balances and negotiate suitable repayment arrangements. Through effective communication and problem solving, you'll help customers find solutions while supporting positive business outcomes

What You’ll Be Doing

• Contact customers to establish communication, investigate outstanding balances and understand their circumstances.
• Negotiate sustainable repayment arrangements that align with customer needs and business objectives.
• Build trust and rapport with customers through professional and empathetic conversations.
• Analyse account information to identify the most appropriate resolution strategy.
• Contribute to team performance by achieving targets and delivering positive customer outcomes.

Who You Are

• Strong communication skills with the ability to build rapport and navigate challenging conversations.
• A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes.
• Confidence using technology and learning new systems and processes
• A proactive approach to learning, teamwork and delivering great customer experiences Physically and mentally able to work in the evening shift with night differential pay
• Fluency in English, both verbal and written
• Must have SSS, Philhealth, Pagibig, TIN numbers and two (2) valid IDs prior to applying
• Willing to work onsite at our office in Ayala Makati

What’s In It For You

We offer a range of benefits designed to support your career, wellbeing and life outside of work, including:

• Competitive salary package and performance incentives
• HMO coverage on day 1 and wellbeing support programs
• Free life insurance on your 1st day.
• Retirement plan
• Structured onboarding, training and career development opportunities
• Employee Assistance Program (EAP) and employee engagement initiatives
• Career progression opportunities within a growing global organisation
• Modern office facilities and a collaborative, high-performing culture
• Daily complimentary breakfast and lunch plus fresh fruit weekly
• 20% night shift differential
• Attendance bonus 2,000 Php per month if all shifts are completed
• Hazard Allowance 200 Php per day spent in the office to supplement travel
• Sleeping quarters provided for breaks
• Some US Holidays and Philippine regular holidays off
• Quarterly offsite awards and exciting Company events.
• A positive, people-first culture where work-life balance matters.

About Us

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. With more than 2,200 employees across Australia, New Zealand, the United States and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions. Our focus is on creating better outcomes for customers while providing rewarding career opportunities for our people.

At Credit Corp, we are committed to building a diverse, inclusive and supportive workplace where everyone feels valued and has the opportunity to succeed. We welcome applications from people of all backgrounds, cultures and experiences, including members of the LGBTQIA+ community, people of all ages and people living with disability.