Empathetic Collections CRM - Evening Shift, Makati

Credit Corp; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage day 1

Free life insurance day 1

Retirement plan

Night shift differential 20%

Attendance bonus 2000 Php per month

Breakfast and lunch daily

Job summary

Credit Corp is seeking a Customer Relationship Manager to join our US Collections team in Makati City, Philippines. This full-time role offers weekends off and paid Philippine holidays.

You will contact customers with overdue accounts, discuss circumstances, and negotiate repayment plans to resolve balances while supporting business goals. Key duties include contacting customers, negotiating plans, building rapport, analyzing accounts, and contributing to team targets.

Qualifications

• Clear communication with customers and stakeholders.
• Fluent English skills required for written and verbal interaction.
• Proactive, solution-focused with empathy in conversations.

Responsibilities

• Contact customers to establish communication and understand balances.
• Negotiate sustainable repayment arrangements aligned with both customer needs and business objectives.
• Build trust and rapport through professional and empathetic conversations.
• Analyse account information to identify appropriate resolution strategies.
• Contribute to team performance by meeting targets and delivering positive outcomes.

Skills

Communication skills

English fluent

Customer service mindset

Tech savvy

Evening shift suitability

Job description

Credit Corp is seeking a Customer Relationship Manager to join our US Collections team in Makati City, Philippines. This full-time role offers weekends off and paid Philippine holidays.

You will contact customers with overdue accounts, discuss circumstances, and negotiate repayment plans to resolve balances while supporting business goals. Key duties include contacting customers, negotiating plans, building rapport, analyzing accounts, and contributing to team targets.