Customer Relations Services Representative

SM Supermalls; Zamboanga City; On-site; PHP 223,000 - 312,000; Full time

Job summary

SM City Mindpro, Zamboanga City, is seeking a Customer Relations Services Representative to safeguard the mall environment and support customer satisfaction. This probationary position emphasizes security program execution, incident reporting, and collaboration with mall operations.

The role requires vigilance, ongoing training, and a customer-focused mindset to ensure safe shopping experiences for guests and employees within company standards and regulatory requirements.

Qualifications

• Execute security program and maintain a safe environment per company policies and government law.
• Maintain records, incident reports, and documentation with proper record management.

Responsibilities

• Implement security programs and protocols to maintain a safe and orderly environment in the mall.
• Conduct inspections and address security issues in coordination with mall operations.
• Monitor compliance and documentation including attendance, incident reports, and policy violations.
• Investigate and report security incidents while ensuring proper record management and orientation for new tenants.
• Engage in continuous learning and development through training and professional growth initiatives.

Skills

Vendor Management

System Operations Management

Safety & Security Management

Risk Mitigation

Quantitative Analysis

Project Management

Problem Solving

Legal & Regulatory Compliance

Customer Orientation

Contract Management

Complaint Management

Communication

Change Management

Results Oriented

Purpose Driven

Mindful

Malasakit

Innovative

Exceptional

Job description

Customer Relations Services Representative SM City Mindpro, Zamboanga City, Zamboanga del Sur, Philippines 0 - 1 Years Probationary

Job Description

Group Company: Shopping Center Management Corporation

Position description: To execute the overall security program of his assigned mall. To maintain a safe and secured environment for all the customers, employees, guests, and other personnel within the mall he is assigned in, as well as other business related structures, in order to preserve a harmless environment which will result to profit and good business for the organization as well as achieve customer satisfaction within the limits of company standards, policies, and government law on security administration.

Primary Responsibilities:

• Implement security programs and protocols to maintain a safe and orderly environment in the mall.
  Conduct regular inspections and address security issues in coordination with mall operations.
  Monitor compliance and documentation including attendance, incident reports, and policy violations.
  Investigate and report security incidents while ensuring proper record management and orientation for new tenants.
  Engage in continuous learning and development through training and participation in professional growth initiatives.
  
• Basic in Vendor Management, System Operational Management, Safety & Security Management, Risk Mitigation, Quantitative Analysis, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Contract Management, Complaint Management, Communication, Change Management
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Job Snapshot

Updated Date

13-10-2026

Job ID

Jobs_3069

Hierarchy

MPCZ

Location

Experience

0 - 1 Years

Employment Type

Employee Sub Type

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.