Mall Customer Relations & Safety Advocate

SM Supermalls; Zamboanga City; Presencial; PHP 223.000 - 312.000; Jornada completa

Descripción de la vacante

SM City Mindpro, Zamboanga City, is seeking a Customer Relations Services Representative to safeguard the mall environment and support customer satisfaction. This probationary position emphasizes security program execution, incident reporting, and collaboration with mall operations.

The role requires vigilance, ongoing training, and a customer-focused mindset to ensure safe shopping experiences for guests and employees within company standards and regulatory requirements.

Formación

• Execute security program and maintain a safe environment per company policies and government law.
• Maintain records, incident reports, and documentation with proper record management.

Responsabilidades

• Implement security programs and protocols to maintain a safe and orderly environment in the mall.
• Conduct inspections and address security issues in coordination with mall operations.
• Monitor compliance and documentation including attendance, incident reports, and policy violations.
• Investigate and report security incidents while ensuring proper record management and orientation for new tenants.
• Engage in continuous learning and development through training and professional growth initiatives.

Conocimientos

Vendor Management

System Operations Management

Safety & Security Management

Risk Mitigation

Quantitative Analysis

Project Management

Problem Solving

Legal & Regulatory Compliance

Customer Orientation

Contract Management

Complaint Management

Communication

Change Management

Results Oriented

Purpose Driven

Mindful

Malasakit

Innovative

Exceptional

Descripción del empleo

SM City Mindpro, Zamboanga City, is seeking a Customer Relations Services Representative to safeguard the mall environment and support customer satisfaction. This probationary position emphasizes security program execution, incident reporting, and collaboration with mall operations.

The role requires vigilance, ongoing training, and a customer-focused mindset to ensure safe shopping experiences for guests and employees within company standards and regulatory requirements.