Customer Relations Services Representative (Security)

SM Supermalls; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

SM Lanang Premier in Davao City seeks a Customer Relations Services Representative (Security) to execute the overall security program and maintain a safe, secured mall environment for customers, employees, guests, and tenants, in alignment with company standards.

Key duties include implementing security protocols, conducting inspections, monitoring reports, and coordinating incident investigations, with 2–3 years of related experience.

Responsibilities

• Implement security programs and protocols to maintain a safe and orderly environment in the mall.
• Conduct regular inspections and address security issues in coordination with mall operations.
• Monitor compliance and documentation including attendance, incident reports, and policy violations.
• Investigate and report security incidents while ensuring proper record management and orientation for new tenants.
• Engage in continuous learning and development through training and participation in professional growth initiatives.

Skills

Vendor Management

System Operations

Safety & Security

Risk Mitigation

Quantitative Analysis

Project Management

Problem Solving

Legal & Regulatory Compliance

Customer Orientation

Contract Management

Complaint Management

Communication

Change Management

Job description

Customer Relations Services Representative (Security) SM Lanang Premier, Davao City, Davao del Sur, Philippines 2 - 3 Years Probationary

Job Description

Group Company: Shopping Center Management Corporation

Position description: To execute the overall security program of his assigned mall. To maintain a safe and secured environment for all the customers, employees, guests, and other personnel within the mall he is assigned in, as well as other business related structures, in order to preserve a harmless environment which will result to profit and good business for the organization as well as achieve customer satisfaction within the limits of company standards, policies, and government law on security administration.

Primary Responsibilities

• Implement security programs and protocols to maintain a safe and orderly environment in the mall.
• Conduct regular inspections and address security issues in coordination with mall operations.
• Monitor compliance and documentation including attendance, incident reports, and policy violations.
• Investigate and report security incidents while ensuring proper record management and orientation for new tenants.
• Engage in continuous learning and development through training and participation in professional growth initiatives.
• Basic in Vendor Management, System Operational Management, Safety & Security Management, Risk Mitigation, Quantitative Analysis, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Contract Management, Complaint Management, Communication, Change Management
• ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional

Location

Experience

2 - 3 Years

Employment Type

Employee Sub Type

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.