Customer Relations Service Representative | Seaside Cebu

The SM Store (SM Mart Inc.); Cebu City; In loco; PHP 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

The SM Store (SM Mart Inc.) in Cebu City, Philippines, is seeking a CRS Operations Associate to oversee the CRS operations of the store and to provide administrative support to the CRS team as directed by the immediate superior.

You will ensure compliance with company regulations, respond to incidents, assist in investigations, and handle Items Left by Customers / Employees reporting. A bachelor's degree and at least 1 year of work experience are preferred.

Competenze

• Bachelor's degree required.
• At least 1 year of work experience preferred.

Mansioni

• Oversee the CRS operation of the store and provide administrative support to the CRS department.
• Respond to incidents and execute emergency programs in the branch.
• Assist in the conduct of an investigation.
• Comply with the handling and reporting of Items Left by Customers / Employees in the store.

Conoscenze

1 year exp

Formazione

Bachelor's degree

Descrizione del lavoro

Job Function:

Responsible for overseeing the CRS operation of the store and providing administrative support to the department as directed by her/ his immediate superior.

Responsibilities:

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications:

• Graduate of any Bachelor's Degree
• Preferably At least with 1 year of work experience in any field