Customer Relations Personnel

California Clothing, Inc. (Guess Philippines); Santa Rosa; On-site; PHP 223,000 - 391,000; Full time

Job summary

California Clothing, Inc. (Guess Philippines) is seeking a Customer Relations Professional in Laguna to manage relationships with customers and ensure high service levels.

You will respond to inquiries, address complaints, and provide timely solutions while maintaining a professional and empathetic approach. The role involves monitoring feedback, coordinating with internal teams to close gaps, and preparing reports on issues and resolutions to uphold company standards and policies.

Qualifications

• High school graduates are welcome to apply.
• Experience in customer service is a plus.
• With pleasing personality.
• Good communication skills.
• Excellence in providing customer service.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Address complaints and provide timely and effective solutions while maintaining empathy.
• Monitor customer feedback and identify service gaps.
• Coordinate with internal departments to improve customer experience.
• Prepare reports on customer issues and resolutions and ensure policy adherence.
• Support initiatives that enhance customer loyalty and brand reputation across touchpoints.

Skills

Good communication skills

Pleasing personality

Excellence in customer service

Education

High school diploma

Job description

A Customer Relations Professional is responsible for managing and strengthening relationships between the company and its customers by ensuring a high level of service and satisfaction.

The role involves responding to

• customer inquiries
• addressing complaints
• providing timely and effective solutions to customer concerns while maintaining professionalism and empathy

The position requires

• monitoring customer feedback
• identifying service gaps
• coordinating with internal departments to improve the overall customer experience.

The Customer Relations Professional also maintains accurate records of customer interactions, prepares reports on customer issues and resolutions, and ensures that service standards and company policies are consistently followed.

Additionally, the role supports initiatives that enhance customer loyalty, retention, and brand reputation by delivering a positive and consistent customer experience across all touchpoints.

Qualification

• High school graduates are welcome to apply
• Experience in customer service is a plus
• With pleasing personality
• Good communication skills
• Excellence in providing customer service