Customer Relations Manager

NISSAN COMMONWEALTH INC; Bulacan; On-site; PHP 335,000 - 558,000; Full time

Job summary

A leading automotive company in the Philippines seeks a dedicated Customer Service Manager to ensure best-in-class retail experiences. The successful candidate will oversee customer satisfaction processes, manage team training, and handle customer complaints effectively. With a focus on relationship-building, this role demands excellent communication skills and significant experience in customer service, ideally within the automotive industry. This is a dynamic opportunity for those passionate about customer interaction and service excellence.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree, any field.
• Preferably 5-8 years experienced specializing in Customer Service in the Automotive Industry.
• Preferably 5–8 years experienced specializing in Customer Service in an Automotive Industry.

Responsibilities

• Ensure the business provides a best-in-class retail experience.
• Review customer complaint cases and develop solutions.
• Develop relationship strategies and programs for customer experiences.
• Guide team members to deliver products/services to meet customer requirements.
• Manage and train resources to ensure service quality.
• Update customers on latest products to increase sales.
• Monitor all customer satisfaction processes and ensure high scores.

Skills

Excellent communication skills

Customer service expertise

Automotive industry

Education

Bachelor's/College Degree

Job description

• Ensures the business provides a best-in‑class retail experience.
• Review customer complaint cases, diagnoses issues, and develops solutions from a systematic perspective in order to bring cases to a satisfactory conclusion.
• Develop relationship strategies and programs that produce business value and favorable customer experiences.
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Manage and train resources to ensure quality and consistency of service to customers.
• Keeping customers updated on the latest products in order to increase sales.
• Monitor and own all customer satisfaction process in sales and service, and ensure high performance for the dealership on all customer satisfaction scores.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree, any field.
• Has excellent communication skills.
• Preferably 5‑8 years experienced specializing in Customer Service in an Automotive Industry.