Customer Care Officer

Isuzu Philippines Corporation; Laguna; On-site; PHP 420,000 - 540,000; Full time

Job summary

Isuzu Philippines Corporation in Laguna seeks a proactive Customer Relations professional to handle inquiries, coordinate with dealers, and troubleshoot issues.

You will audit dealer compliance, monitor performance, and strive for high customer satisfaction through clear communication and quality service.

Requires degree in Communications or Business, 3+ years in CRM, and a results-driven mindset.

Qualifications

• Degree in Communications or Business Management or related field.
• 3+ years in customer relations management; automotive industry is a plus.
• Strong commitment to customer satisfaction and quality service.
• Results-driven with ability to thrive under pressure.
• Excellent verbal and written communication skills.

Responsibilities

• Interacts with customers to answer inquiries, clarify processes, or provide resources.
• Coordinates with dealers and departments to address customer concerns.
• Troubleshoots customer issues following approved guidelines and procedures.
• Performs dealer audits to ensure compliance with customer service procedures.
• Monitors dealer performance on customer issue management and documentation.

Skills

Customer relations

Communication

Negotiation

Resilience

Education

Bachelor's degree in Communications

Business Management degree

Job description

RESPONSIBILITIES

• Interacts with customers to answer inquiries, clarify processes, or provide relevant resources.
• Coordinates with relevant dealers and departments to address customer concerns.
• Troubleshoots customer issues according to approved guidelines and procedures.
• Performs dealer audits to ensure compliance with customer service procedures.
• Monitors dealer performance on customer issue management and documentation.

QUALIFICATIONS

• Graduate of Communications, Business Management, or related course.
• With at least 3 years of related experience in customer relations management; experience in the automotive industry is an advantage.
• Must possess a high level of commitment to customer satisfaction and quality service.
• Results-driven with the ability to thrive in a high-pressure work environment.
• Excellent communication and negotiation skills.