Customer Relations Associate

Henry Transportation Services; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Henry Transportation Services in the Philippines is seeking a customer service specialist to assist customers with inquiries, provide product information, and support sales teams with excellent service delivery.

The ideal candidate is a college graduate with 1–2 years of customer service experience, strong verbal and written communication, and a proven ability to build relationships in a fast-paced environment.

Qualifications

• College graduate required.
• 1-2 years of customer service experience preferred.
• Proficient in verbal and written communication.
• Strong interpersonal and relationship-building skills.
• Creative problem-solving abilities.

Responsibilities

• Assist customers with inquiries and provide information about products and services.
• Build and maintain strong customer relationships through effective communication.
• Support sales teams by providing exceptional customer service and issue resolution.
• Identify customer needs and work towards providing tailored solutions.
• Document customer interactions to enhance service delivery and follow-up.

Skills

Verbal & Written Comm

Interpersonal Skills

Creative Problem-Solving

Education

College graduate

Job description

Description

• Assist customers with inquiries and provide information about products and services.
• Build and maintain strong customer relationships through effective communication.
• Support sales teams by providing exceptional customer service and issue resolution.
• Identify customer needs and work towards providing tailored solutions.
• Document customer interactions to enhance service delivery and follow-up.

Requirements

• Educational Qualifications: College graduate
• Experience Level: 1-2 years of customer service experience preferred
• Skills and Competencies: Proficient in verbal and written communication
• Skills and Competencies: Strong interpersonal and relationship-building skills
• Skills and Competencies: Creative problem-solving abilities
• Qualities and Traits: High attention to detail and teamwork orientation
• Working Conditions: Ability to work in a fast-paced environment