Customer Relations Assistant

China Bank Group; Cotabato City; On-site; PHP 201,000 - 312,000; Full time

Job summary

China Bank Group is seeking a Customer Relations Assistant for the Midsayap Branch in the Philippines. You will help clients open and maintain deposit accounts, assist with account-related transactions, and ensure banking processes are completed accurately and efficiently.

You will gain hands-on experience in branch operations, customer service, and account management, with comprehensive training and opportunities to advance your banking career within a collaborative, growth-focused environment.

Qualifications

• Bachelor's degree in any business-related course or equivalent.
• Strong communication and customer service skills.
• Keen attention to detail and ability to handle documentation accurately.
• Good analytical and organizational skills.
• Proficiency in Microsoft Office applications.
• Fresh graduates are welcome to apply.

Responsibilities

• Assist customers with account opening, account maintenance, and account-related inquiries.
• Verify client information and ensure documentary requirements are complete and compliant.
• Process account updates, customer information changes, and other service requests.
• Support the onboarding of new clients by providing accurate product and service information.
• Handle account documentation, records management, and transaction processing.
• Coordinate with branch personnel to ensure smooth customer service and operational support.
• Adhere to bank policies, security standards, and regulatory requirements.

Skills

Communication skills

Customer service

Attention to detail

Analytical skills

Organizational skills

Education

Bachelor's degree in business-related field

Tools

Microsoft Office

Job description

0 - 3 Years

Permanent

Job Description

AboutYou & the Role

Youare customer-focused, detail-oriented, and passionate about deliveringexcellent banking services. As a Customer Relations Assistant (CRA), you willhelp clients open and maintain deposit accounts, assist with account-relatedtransactions, and ensure that banking processes are completed accurately andefficiently. This role is an excellent opportunity to build expertise in branchoperations, customer service, and account management while developing a strongfoundation for a banking career.

WhatYou Will Be Doing

• Assist customers with account opening, accountmaintenance, and account-related inquiries.
• Verify client information and ensure documentaryrequirements are complete and compliant.
• Process account updates, customer informationchanges, and other service requests.
• Support the onboarding of new clients byproviding accurate product and service information.
• Handle account documentation, records management,and transaction processing.
• Coordinate with branch personnel to ensure smoothcustomer service and operational support.
• Adhere to bank policies, security standards, andregulatory requirements.

WhatSuccess Looks Like

• Customer accounts and service requests areprocessed accurately and on time.
• Documentation and records are complete,organized, and compliant with bank requirements.
• Customers receive prompt, professional, andhelpful assistance.
• Operational and regulatory standards areconsistently met.
• Strong relationships are built with customersthrough quality service and attention to detail.

Qualifications

• Bachelor's degree in any business-related courseor equivalent.
• Strong communication and customer service skills.
• Keen attention to detail and ability to handledocumentation accurately.
• Good analytical and organizational skills.
• Proficiency in Microsoft Office applications.
• Fresh graduates are welcome to apply.

WhatYou Can Expect Here

• Comprehensive training in branch operations andaccount management.
• Hands-on experience in customer relations,banking products, and compliance processes.
• A collaborative environment that supportslearning and professional growth.
• Opportunities to expand your banking knowledgeand explore career advancement paths.
• Meaningful interactions that help customersachieve their financial goals.

Job Snapshot

Updated Date

10-09-2026

Job ID

JOB_1656

Department

Midsayap Branch

Location