Customer Relations and Administrative Officer

Kettle Foods Corporation; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

Kettle Foods Corporation in Mandaluyong City is seeking a capable Administrative and Customer Relations Associate to support the General Manager and coordinate customer interactions.

You will handle inquiries, maintain records, prepare reports, and ensure confidential handling of documents while working onsite.

Qualifications

• Graduate of a 4-year course; business, management, communication preferred.
• 6 months experience in Customer Service or Office Coordination is an advantage.
• Strong verbal and written communication, interpersonal and coordination skills.
• Proficient in Microsoft Office applications.
• Organized, detail-oriented and able to manage multiple tasks.
• Good follow-up and coordination skills.
• Professional, trustworthy and able to maintain confidentiality.
• Can work independently with minimal supervision.
• Willing to perform other duties as assigned by the General Manager.
• Willing to work onsite in Mandaluyong City.

Responsibilities

• Handle customer inquiries, complaints, concerns and requests promptly and professionally.
• Coordinate with relevant departments to resolve customer concerns.
• Monitor and follow up on pending concerns until resolved.
• Maintain records of customer feedback, complaints and resolutions.
• Prepare customer-related reports and recommend improvements based on recurring concerns.
• Provide administrative and clerical support to the General Manager.
• Prepare and organize reports, letters, presentations and other documents.
• Manage and maintain confidential files and records.
• Assist in coordinating meetings, schedules, and activities.

Job description

QUALIFICATIONS:

• Graduate of any 4-year course, preferably Business Administration, Management, Communication, or related field.


• At least 6 months of experience in Customer Service or Office Coordination is an advantage.


• Strong verbal, written, interpersonal, and coordination skills.


• Proficient in Microsoft Office applications.


• Organized, detail-oriented, and able to manage multiple tasks.


• Good follow-up and coordination skills.


• Professional, trustworthy, and able to maintain confidentiality.


• Can work independently with minimal supervision.


• Willing to perform other duties as assigned by the General Manager.


• Willing to work onsite in Mandaluyong City

SPECIFIC DUTIES & RESPONSIBILITIES:

Customer Relations

• Handle customer inquiries, complaints, concerns, and requests professionally and promptly.


• Coordinate with relevant departments to resolve customer concerns.


• Monitor and follow up on pending concerns until resolved.


• Maintain records of customer feedback, complaints, and resolutions.


• Prepare customer-related reports and recommend improvements based on recurring concerns.


• Maintain positive and professional customer relationships.

Administrative Support – Office of the General Manager

• Provide administrative and clerical support to the General Manager.


• Prepare and organize reports, letters, presentations, memoranda, and other documents.


• Manage and maintain confidential files and records.


• Assist in coordinating meetings, schedules, appointments, and activities.


• Coordinate with departments regarding requests, reports, and instructions from the General Manager.


• Monitor and follow up on assigned tasks and pending matters.


• Assist with other administrative projects and duties as assigned.

WORK LOCATION:

Mandaluyong City