Customer Payment Consultant | Hybrid | Ortigas | Day Shift | Day 1 HMO

Emapta; Mandaluyong; Híbrido; PHP 391 000 - 614 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Day 1 HMO coverage

Competitive salary package

Hybrid work arrangement

Prime Ortigas office location

Resumo da oferta

Emapta Philippines is hiring a Customer Payment Consultant to deliver practical payment solutions across Australian property finance while supporting compliant collections and sustainable outcomes. This role offers a hybrid setup with onsite day 1 at Ortigas and long-term growth within a global team.

You will handle high-volume inquiries, negotiate payment plans, and collaborate with internal teams to ensure accurate data and compliant processes.

Qualificações

• 2 to 3 years of relevant professional experience in customer support, collections, or payment services.
• People-first approach with exceptional customer experience.
• Excellent verbal and written English communication skills.
• Strong proficiency with technology.
• Experience in high-volume queues with inbound/outbound emails and calls.
• Awareness of collections processes and debt recovery practices.

Responsabilidades

• Support customers with resolution and negotiation of payment deadlines and plans in a high-volume, fast-paced environment.
• Manage high-volume outbound collection calls and inbound customer calls proactively.
• Monitor queues and interpret reports to manage daily workloads effectively.
• Assess customer files and administer appropriate collection solutions.
• Analyze reports to maintain effective collection activity.
• Maintain accurate and up-to-date customer data in accordance with industry compliance standards and regulatory requirements.
• Develop comprehensive knowledge of products and technology.
• Collaborate with internal teams to identify issues and escalated concerns through appropriate channels.
• Work independently and collaborate effectively within a team-oriented environment.
• Apply strong organizational and time management skills to daily collection activities.

Conhecimentos

Customer support

Debt collection

English communication

High-volume queues

Time management

Descrição da oferta de emprego

Turn Payment Solutions Into Better Outcomes Across Australian Property Finance

Make every payment conversation count for customers and the business behind them. Join Emapta as a Customer Payment Consultant, delivering practical payment solutions across Australian property finance while supporting compliant collections and sustainable financial outcomes. Take your expertise beyond borders and build a globally competitive, long-term career with Emapta's top 1% talent.

Your Career Snapshot

• Employment Type: Full-time
• Shift: Day Shift, Consecutive Days Off
• Work Setup: Hybrid (Day 1 Onsite), SM Mega Tower, Ortigas

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• PHP 3,000 monthly de minimis benefit
• Day Shift Schedule
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/))
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 2 to 3 years of relevant professional experience, preferably in customer support, collections, payment services, or a similar role
• Task-focused mindset with a people-first approach and passion for exceptional customer experience
• Excellent verbal and written English communication skills
• Strong proficiency and confidence with technology
• Natural sense of urgency and excellent attention to detail
• Experience in a similar support role with responsibility for high-volume queues, inbound and outbound emails, and customer calls
• Strong listening skills with the ability to identify and understand underlying customer concerns
• Strong organizational skills, autonomy, and ability to work effectively with ambiguity
• Effective time management skills
• Team-oriented mindset with a willingness to seek feedback, learn continuously, and develop knowledge of collections processes and debt recovery practices

Your Daily Tasks

• Support customers with the resolution and negotiation of payment deadlines and payment plans in a high-volume, fast-paced environment
• Manage high-volume outbound collection calls and inbound customer calls proactively
• Monitor queues and interpret reports to manage daily workloads effectively
• Assess customer files and administer appropriate collection solutions
• Analyze reports and make data-driven decisions to maintain effective collection activityApply strong knowledge of consumer collection processes to manage collection files effectively
• Maintain accurate and up-to-date customer data in accordance with industry compliance standards and regulatory requirements
• Develop comprehensive knowledge of products and technology
• Collaborate with internal teams to identify issues and escalated concerns through appropriate channels
• Work independently and collaborate effectively within a team-oriented environment
• Apply strong organizational and time management skills to daily collection activities

About the Client

Our client operates within a leading Australian digital property and financial services ecosystem, helping people navigate property ownership and home financing with greater confidence. They connect customers with home loan options, mortgage brokers, lending comparisons, affordability tools, calculators, and property market insights. Through digital technology, extensive property data, and mortgage expertise, they simplify complex financing decisions throughout the home-buying journey. Their services help Australians compare lending solutions, understand borrowing possibilities, access professional guidance, and make more informed property and financial decisions.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.