Customer Support Consultant | Hybrid | Ortigas | Day Shift | Day 1 HMO

Emapta; Mandaluyong; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive salary package

Day shift schedule

Hybrid work arrangement

Salary advance program

Emapta Academy courses

Gym access 24/7

Lifestyle perks

Job summary

Emapta is seeking a Customer Support Consultant to deliver exceptional service in a hybrid setup in Ortigas, Manila. The role focuses on guiding customers, resolving inquiries, and fostering loyalty while collaborating with global teams.

You will engage via multiple channels, maintain high-quality standards, and contribute to a positive customer experience. A 12-month commitment is encouraged, with ongoing learning through Emapta Academy.

Qualifications

• 2-3 years of experience in customer service or support in a fast-paced environment.
• 5+ examples of delivering excellent customer care and loyalty.
• Proven ability to handle challenging customer interactions with professionalism.

Responsibilities

• Handle inquiries via phone, email, and web chat with empathy and timely follow-through.

Skills

CS experience

Strong communication

Customer focus

Problem solving

Digital proficiency

Team collaboration

Microsoft 365

Zendesk

Slack

Adaptability

Tools

Microsoft 365

Zendesk

Slack

Job description

Real Estate Expertise Starts with Exceptional Customer Support

Exceptional customer support helps people make confident property decisions and strengthens trust in digital real estate services. The Customer Support Consultant connects helpful guidance with lasting customer loyalty through responsive, thoughtful service. Develop your digital expertise, contribute to better customer experiences, and pursue a long-term global career with Emapta, alongside top 1% talent in a collaborative team that values growth.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid, Ortigas, (Day 1 onsite)
• Shift: Day Shift, Consecutive Days Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Hybrid work arrangement
• De Minimis Benefits: PHP 3,000
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 2-3 years of experience in customer service or customer support within a fast-paced, changing environment
• Exceptional communication skills and a demonstrated ability to provide service that promotes customer loyalty and advocacy
• Strong customer focus and resilience when handling challenging situations
• Ownership and accountability for the customer experience, supported by a continuous improvement mindset
• Strong problem-solving, analytical, and decision-making skills to resolve customer enquiries promptly
• Digital proficiency and enthusiasm for learning new technologies and systems
• Collaborative approach and willingness to support colleagues and contribute to a positive team environment
• Familiarity with Microsoft 365; experience with Zendesk and Slack is an advantage
• Willingness to commit to the role for a minimum of 12 months

Core Competencies

• Communication: Clear communication, positive language, active listening, and empathy to provide exceptional service and promote customer loyalty and advocacy
• Problem Resolution: Strong analysis, decision-making, persuasion, and adaptability to resolve problems promptly and meet customer needs
• Customer Centricity: Resilience, accountability, and a continuous improvement mindset when managing the customer experience
• Job Knowledge and Application: Ability to acquire and effectively apply knowledge of company products, processes, systems, and relevant legal and regulatory requirements

Responsibilities

• Apply a genuine passion for customer service and strong problem-solving skills to address customer needs.
• Resolve customer enquiries via phone, email, and web chat with empathy, professionalism, and timely follow-through.
• Balance customer demand and multiple tasks in a fast-paced customer contact environment.
• Contribute to a high-performing team, pursue performance excellence, and embrace opportunities to develop and grow.
• Strengthen customer loyalty, advocacy, and retention through exceptional customer interactions.
• Communicate with colleagues across all organizational levels and influence decisions to achieve the best customer outcomes.
• Proactively identify opportunities to improve the employee experience, customer experience, and operational efficiency.
• Collaborate with teammates to remove barriers to meeting customer needs.
• Provide thoughtful, insightful feedback to improve company products and services.
• Use digital systems, including Zendesk and Slack, to manage customer enquiries and collaborate with colleagues.

About the Client

Our client is an accomplished digital real estate business that simplifies property decisions through trusted platforms, innovative technology, and customer-focused services. Its achievements include recognition among Australia's Best Workplaces in 2021, 2022, and 2023, alongside awards celebrating women, technology professionals, and graduate development. These accomplishments reflect a culture that values people, continuous improvement, and meaningful results. With an established reputation in property advertising, our client connects consumers and industry professionals while creating rewarding opportunities for talented teams supporting its success.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.