Collections Agent | Work From Home | Day Shift | Weekends Off

Emapta; Metro Manila; Remote; PHP 2,679,000 - 4,018,000; Full time

Benefits offered by this job

Competitive Salary Package

Day Shift schedule

Permanent WFH arrangement

HMO coverage with dependent coverage

Salary Advance Program

Upskilling through Emapta Academy

Job summary

Emapta Philippines seeks a Collections Agent to manage an average of 25–30 Australian borrower accounts from a permanent work-from-home setup. You will contact borrowers, set up practical repayment pathways, and ensure accurate record keeping using Asana and other tools.

The role emphasizes empathy, English communication, and negotiation skills to protect portfolio performance while delivering top-tier service to Australian clients.

Qualifications

• 3-5 years of experience in collections or related financial services.
• Experience supporting Australian customers or financial services operations is highly preferred.
• Proven experience managing arrears, missed payments, repayment arrangements, and payment negotiations.
• Excellent English communication skills and confidence in speaking with Australian business borrowers.
• Strong customer service, active listening, empathy, negotiation, and problem-solving skills.
• Ability to manage a daily portfolio of approximately 25-30 accounts.
• Proficiency in Google Workspace and Microsoft 365.
• Familiarity with collections management systems, CRM platforms, and Asana.

Responsibilities

• Manage approximately 25-30 accounts with 1-3 missed payments, prioritizing timely reminders and follow-ups.
• Review daily reports containing borrower contact information and missed-payment dates, then action assigned accounts.
• Contact Australian borrowers by phone and email using approved communication tools, including UComm when applicable.
• Provide clear and professional payment reminders and follow up on outstanding balances according to established collections procedures.
• Apply empathy and active listening to understand borrowers' circumstances and identify the reasons for missed payments.
• Discuss practical repayment options, including manageable daily or weekly payments, within approved guidelines.
• Process or coordinate payment-pause requests and escalated cases requiring further review or approval.
• Record every customer interaction, payment commitment, follow-up date, and outcome accurately in the designated project management system, such as Asana.
• Monitor promised payments and proactively follow up on missed commitments.
• Escalate complex, vulnerable, high-risk, or unresolved accounts to the appropriate client team.

Skills

English communication

Customer service

Empathy

Negotiation

Problem-solving

Organizational skills

Tools

Google Workspace

Microsoft 365

Asana

CRM platforms

UComm

Job description

Protect Portfolio Performance Across Australia's Financial Services Industry

Successful financial services teams balance commercial outcomes with respectful customer support. The Collections Agent manages early-stage arrears, communicates with Australian business borrowers, and helps establish practical repayment pathways. Through accurate account management, empathetic conversations, and consistent follow-up, this role protects portfolio performance while offering top 1% talent meaningful global exposure and a long-term career with Emapta built for professional growth.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Day Shift, Weekends Off

Benefits

• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 3-5 years of experience in collections, loan recovery, credit operations, or a related financial services role
• Experience supporting Australian customers or financial services operations is highly preferred
• Proven experience managing arrears, missed payments, repayment arrangements, and payment negotiations
• Excellent English communication skills and confidence in speaking with Australian business borrowers
• Strong customer service, active listening, empathy, negotiation, and problem-solving skills
• Excellent organizational skills, professionalism, attention to detail, and a proactive approach
• Ability to manage a daily portfolio of approximately 25-30 accounts
• Proficiency in Google Workspace and Microsoft 365
• Familiarity with collections management systems, CRM platforms, and Asana

Responsibilities

• Manage approximately 25-30 accounts with 1-3 missed payments, prioritizing timely reminders and follow-ups.
• Review daily reports containing borrower contact information and missed-payment dates, then action assigned accounts.
• Contact Australian borrowers by phone and email using approved communication tools, including UComm when applicable.
• Provide clear and professional payment reminders and follow up on outstanding balances according to established collections procedures.
• Apply empathy and active listening to understand borrowers' circumstances and identify the reasons for missed payments.
• Discuss practical repayment options, including manageable daily or weekly payments, within approved guidelines.
• Process or coordinate payment-pause requests and escalated cases requiring further review or approval.
• Record every customer interaction, payment commitment, follow-up date, and outcome accurately in the designated project management system, such as Asana.
• Monitor promised payments and proactively follow up on missed commitments.
• Escalate complex, vulnerable, high-risk, or unresolved accounts to the appropriate client team.

About the Client

Our client is an Australian financial services provider helping established businesses access fast, flexible funding when conventional lending criteria fall short. By assessing real trading performance and cash flow patterns, the company offers practical business finance and bridging solutions with speed, clarity, and transparency. Its supportive approach respects business owners, addresses short-term funding challenges, and provides capital when it matters most, enabling enterprises to maintain momentum, pursue opportunities, and continue growing with confidence across competitive Australian markets and financial confidence.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.