Customer Onboarding Support Specialist | Pioneer Team

Iopex Technologies Inc; Taguig; Presencial; PHP 300 000 - 600 000; Tempo integral

Resumo da oferta

IOPEX Technologies Inc. is hiring for a Customer Success professional in Taguig to guide onboarding, conduct trainings, and ensure a smooth go-live.

You will manage post-implementation relationships with business owners and stakeholders, drive adoption, and support renewals in a bustling SaaS environment. Ideal candidates have 2+ years in customer success or account management, strong English communication, and experience with CRM/SaaS platforms.

Qualificações

• 2+ years of experience in Customer Success, Account Management, Implementation, or Onboarding in a B2B context.
• Excellent English communication skills.
• Experience managing customers post-implementation.
• Strong stakeholder management and relationship-building skills.
• Experience using CRM, SaaS, or customer-success platforms.
• High school graduate or equivalent.

Responsabilidades

• Guide customers through onboarding and platform setup.
• Conduct training sessions and product walkthroughs.
• Ensure a smooth implementation and go-live experience.
• Serve as the primary post-implementation contact.
• Build relationships with business owners and key stakeholders.
• Conduct regular account reviews and health checks.
• Drive customer adoption and engagement.
• Monitor platform usage and identify risks.
• Support renewals and expansion opportunities.
• Help customers maximize the value of the platform.

Conhecimentos

Customer success

Account management

Onboarding

Stakeholder management

Communication skills

Formação académica

Senior High School graduate

Ferramentas

CRM systems

SaaS platforms

Customer success platforms

Descrição da oferta de emprego

Come for the job and stay for the challenge! We are currently hiring for awesome professionals to join our #happyatwork growing team!

Customer Onboarding & Implementation

• Guide customers through onboarding and platform setup
• Conduct training sessions and product walkthroughs
• Ensure a smooth implementation and go-live experience

Customer Success & Account Management

• Serve as the primary post-implementation contact
• Build relationships with business owners and key stakeholders
• Conduct regular account reviews and health checks
• Drive customer adoption and engagement

Retention & Growth

• Monitor platform usage and identify risks.
• Support renewals and expansion opportunities.
• Help customers maximize the value of the platform.

Cross-Functional Collaboration

• Work with Sales, Product, Operations, and Engineering teams.
• Escalate issues and provide customer feedback to improve the product.

Requirements

• Preferably with 2 years of experience in Customer Success, Account Management Implementation, or Onboarding Client Success B2B Account Management
• Excellent English communication skills
• Experience managing customers after implementation
• Strong stakeholder management and relationship-building skills
• Experience using CRM, SaaS, or customer-success platforms
• At least a Senior High School graduate or High School graduate under the old curriculum
• Must have at least 1-2 years of relevant experience
• Comfortable working with technology platforms and software tools
• Ability to manage multiple customer conversations simultaneously
• Must be willing to work pre-dominantly night shifts and rotating schedules in BGC, Taguig

Nice to haves

• SaaS, HRMS, CRM, ERP, Payroll, Finance, or Workflow software.
• US client support or account management
• Customer onboarding and implementation experience
• Startup environment experience

Other info

Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

Work set up: Onsite

Schedule: Shifting

Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer