Customer Onboarding Support Specialist | Pioneer Team

iOPEX Technologies Phil; Taguig; On-site; PHP 279,000 - 670,000; Full time

Job summary

iOPEX Technologies Phil is hiring for a Customer Success/Onboarding role in Taguig. You will guide customers through onboarding, conduct training, and ensure a smooth go-live experience. You will manage post-implementation accounts and build strong relationships with key stakeholders.

Responsibilities include monitoring platform usage, driving adoption, supporting renewals, and collaborating with Sales, Product, and Operations to improve the product for customers in a dynamic SaaS environment.

Qualifications

• 2 years in Customer Success, Account Management, Implementation, or Onboarding.
• Excellent English communication skills.
• Experience managing customers post-implementation.
• Strong stakeholder management and relationship-building.
• Willing to work night shifts and rotating schedules in BGC, Taguig.

Responsibilities

• Guide customers through onboarding and platform setup.
• Conduct training sessions and product walkthroughs.
• Be the primary post-implementation contact and manage accounts.
• Build relationships with business owners and stakeholders.
• Monitor usage, drive adoption, and support renewals.
• Collaborate with Sales, Product, Operations, and Engineering.

Skills

English fluency

Relationship management

Customer success

Account management

CRM experience

Multi-tasking

SaaS platforms

Education

Senior High School graduate

Tools

CRM software

SaaS platforms

Job description

Come for the job and stay for the challenge!

We are currently hiring for awesome professionals to join our #happyatwork growing team!

Customer Onboarding & Implementation

• Guide customers through onboarding and platform setup
• Conduct training sessions and product walkthroughs
• Ensure a smooth implementation and go-live experience

Customer Success & Account Management

• Serve as the primary post-implementation contact
• Build relationships with business owners and key stakeholders
• Conduct regular account reviews and health checks
• Drive customer adoption and engagement

Retention & Growth

• Monitor platform usage and identify risks.
• Support renewals and expansion opportunities.
• Help customers maximize the value of the platform.

Cross-Functional Collaboration

• Work with Sales, Product, Operations, and Engineering teams.
• Escalate issues and provide customer feedback to improve the product.

Requirements

• Preferably with 2 years of experience in Customer Success, Account Management Implementation, or Onboarding Client Success B2B Account Management
• Excellent English communication skills
• Experience managing customers after implementation
• Strong stakeholder management and relationship-building skills
• Experience using CRM, SaaS, or customer-success platforms
• At least a Senior High School graduate or High School graduate under the old curriculum
• Must have at least 1-2 years of relevant experience
• Comfortable working with technology platforms and software tools
• Ability to manage multiple customer conversations simultaneously
• Must be willing to work pre-dominantly night shifts and rotating schedules in BGC, Taguig

Nice to haves

• SaaS, HRMS, CRM, ERP, Payroll, Finance, or Workflow software.
• US client support or account management
• Customer onboarding and implementation experience
• Startup environment experience

Other info

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer