Client Success Manager

MicroSourcing International; Manila; Vor Ort; PHP 892.800 - 1.004.400; Vollzeit

Benefits dieser Stelle

Bonuses

Medical coverage

Paid time off

Flexible work

Learning & career growth

Zusammenfassung

MicroSourcing in Metro Manila (Remote) seeks a Client Success Manager to onboard customers, drive SaaS adoption, and maintain strong client relationships. You will deliver strategic support, coordinate with sales, and leverage data from tools like Planhat, Salesforce, and Gong to ensure success.

Your strong English communication, API/CRM experience, and customer-first mindset will help optimize renewals and growth in a fast-paced, remote-friendly environment.

Qualifikationen

• 2–3 years SaaS customer success experience with high-volume interactions.
• Strong organizational and multi-priority management in a support model.
• Excellent communication, empathy, and ability to build trust.

Aufgaben

• Provide responsive and strategic onboarding support, including APIs and CRM integrations.
• Lead onboarding sessions with launch planning and integration setup.
• Drive product adoption through tailored consultations and hands-on training.
• Promote self-service resources like help centers, trainings, and webinars.
• Collaborate with Account Management to inform renewal strategies and upsell opportunities.
• Leverage Planhat, Salesforce, Gong data to monitor engagement and identify needs.
• Deliver scalable service while supporting retention, health, and growth.

Kenntnisse

SaaS CS experience

Organization

Communication

Empathy

API integrations

CRM integrations

Data analytics

AI tools

Agile mindset

Cross-functional collaboration

English proficiency

Tools

APIs

CRM systems

Planhat

Salesforce

Gong

Jobbeschreibung

Client Success Manager

Location: Metro Manila, Philippines (Remote). Full-Time. Salary: 80,000–90,000 PHP / Month.

Benefits

• Above‑market compensation and performance bonuses.
• Full medical coverage starting day 1, with coverage for dependents.
• Paid time off with cash conversion and group life insurance.
• Flexible work arrangements.
• Opportunities for continuous learning and career advancement.

Responsibilities

• Provide responsive and strategic support to help customers onboard smoothly and adopt powerful tools, including APIs and CRM integrations.
• Lead personalized onboarding sessions—launch planning, training, integration setup—to ensure customers get started successfully.
• Proactively drive product adoption through tailored consultations, product updates, and hands‑on training.
• Promote customer education by encouraging the use of self‑service resources such as help centers, public training sessions, and webinars.
• Partner closely with Account Management to share insights that inform renewal strategies, uncover upsell opportunities, and support expansion plans.
• Leverage data from platforms like Planhat, Salesforce, and Gong to monitor engagement and identify accounts needing additional support.
• Deliver high‑quality, scalable service while contributing to overall account health, retention, and growth.

Qualifications

• 2–3 years of SaaS customer success experience managing high volume interactions.
• Strong organizational skills; able to manage multiple priorities in a pooled support model.
• Excellent communication and empathy; able to build trust and lasting relationships.
• Proactive, solution‑oriented mindset with ability to identify root causes and deliver effective solutions.
• Experience with API and CRM integrations.
• Comfortable using data analytics tools and AI to analyze customer data and automate tasks.
• Agile mindset; quick to adapt while maintaining strong customer outcomes.
• Collaborative; works effectively with cross‑functional teams to drive retention and growth.
• Strong written and verbal English communication skills (additional languages a plus).

Terms & conditions apply.