Customer Service Representative (Insurance Account)

Bravissimo Resourcing Inc.; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid training

Hybrid work arrangement

Job summary

A leading recruitment firm is seeking a Customer Service Representative - Insurance Account to join their team in Muntinlupa. This hybrid role requires at least a year of customer service experience, ideally with a background in insurance products. The successful candidate will assist clients with inquiries, transaction processing, and claims support while adhering to quality standards. Benefits include health insurance and paid training.

Qualifications

• Minimum of 1 year of experience in customer service.
• Background in insurance, particularly life and retirement products recommended.

Responsibilities

• Answer inbound calls regarding insurance coverage and terms.
• Assist with premium payments and beneficiary updates.
• Provide guidance on the claims process with empathy.
• Help customers navigate online portals for self-service.
• Maintain adherence to insurance regulations and quality standards.
• Log all interactions in the CRM system.

Skills

Customer service skills

Experience in insurance

Empathy

Education

Bachelor's degree

Job description

Customer Service Representative - Insurance Account

Hybrid - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

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Job Description

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

HMO

We are seeking a Customer Service Representative - Insurance to join our team in Alabang, Muntinlupa. This is a hybrid role requiring strong customer service skills, ideally with experience in an insurance account.

Qualifications:

• Minimum of 1 year of experience in customer service.
• Recommended to have a background in insurance, particularly life and retirement products.

Key Responsibilities

• Policy Inquiries: Answer inbound calls and emails regarding life insurance coverage, retirement plan balances, and policy terms.
• Transaction Processing: Assist customers with premium payments, beneficiary updates, fund transfers, and withdrawals.
• Claims Support: Provide initial guidance on the claims process for life insurance and retirement disbursements with high levels of empathy and detail.
• Technical Guidance: Help customers navigate online portals and mobile apps for self-service options.
• Quality & Compliance: Maintain strict adherence to insurance regulations (e.g., HIPAA or state‑specific guidelines) and internal quality standards.
• Documentation: Accurately log all interactions and updates in the CRM system to ensure continuity of service.
• Work Arrangement: Hybrid (3x Onsite, 2x Work From Home)
• Work Schedule: Monday to Friday, between 8:00 AM to 9:00 PM EST

Job Type: Full-time

Benefits

• Health insurance
• Life insurance
• Paid training
• Hybrid