Customer Service Insurance Agent

Bravissimo Resourcing Inc.; Muntinlupa; Hybrid; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Pag-Ibig Fund

Paid Holidays

Job summary

A customer service firm in Muntinlupa is seeking individuals for a hybrid role that requires delivering high-quality service to clients with insurance inquiries. Successful candidates will handle communication through various channels, acting as the first point of contact for claims, while guiding clients on digital tools. The role demands at least one year of experience in customer service, ideally with a background in insurance, offering perks like bonuses, paid holidays, and more.

Qualifications

• Minimum of 1 year experience in Customer Service, particularly in insurance.
• Experience with life and retirement accounts is a plus.

Responsibilities

• Handle inbound inquiries via phone, chat, and email regarding policy coverage.
• Act as the first point of contact for claims, gathering essential data.
• Guide customers on using self-service portals and mobile apps.

Skills

Customer service skills

Empathy

Digital communication

Education

Diploma

Job description

Hybrid - Muntinlupa 1-3 Yrs Exp Diploma Contract

Job Description

In this role, you will bridge the gap between complex insurance policies and policyholder needs, delivering seamless service through a mix of empathy and digital efficiency.

• Handle inbound inquiries via phone, chat, and email regarding policy coverage, limits, and exclusions.
• Act as the first point of contact for claims, gathering essential data and setting customer expectations for the next steps in the adjudication process.
• Guide customers on how to use self-service portals and mobile apps to manage their accounts.

Requirements / Qualifications

Minimum of 1 year experience in Customer Service (particularly with background in insurance, life and retirement account)

Work Arrangement

Hybrid (3x Onsite, 2x Work From Home)

Work Schedule

Monday-Friday (8:00AM-9:00PM EST)

Benefits

Performance Bonus, Incentives

13th Month Pay, Pag-Ibig Fund, Paid Holidays