Customer Growth & New Accounts Lead

Security Bank Corporation; Cebu City; On-site; PHP 240,000 - 420,000; Full time

Job summary

Security Bank Corporation is hiring a Customer Advisor - New Accounts Officer in Cebu City to drive in-house selling and cross-selling of bank products while building a robust customer portfolio. You will process opening of peso/dollar CASA accounts, renewals, and terminations, ensuring timely service in line with Bank standards.

Ideal candidates have a Bachelor's degree and at least 3 years in branch banking sales and operations, with strong interpersonal and negotiation skills and a solid

Qualifications

• Graduate of any Bachelor's Degree course.
• With at least 3 years of combined sales and operations experience in branch banking, preferably handling new account transactions.
• Must have good interpersonal skills, negotiation skills, and a strong customer service orientation
• Has an in-depth understanding of the regulatory, quality control, and risk management framework

Responsibilities

• Identifies customer's needs, maintains and nurtures customer relationships through marketing calls, recommending and cross-selling other bank products, services, and alternative channels to customers, and formulation of strategies to further increase dealings with the Bank
• Assists walk-in customers by serving and advising them on bank products to meet their needs and have dealings with the Bank
• Manages/attends to customers’ complaints by coordinating with the Branch Channel Manager (BCM) and/or concerned unit/s to ensure resolution and meet client satisfaction
• Processes over-the-counter transactions and requests in accordance with the policies and procedures set by the Bank to ensure service delivery to customers within the service standards of the Bank
• Acts as a primary co-custodian to the Main Vault Door and Cash Safe and is tasked to conduct end-of-day verification of cash in a vault in accordance with the policies and procedures set by the Bank

Skills

Interpersonal skills

Negotiation skills

Customer service orientation

Education

Bachelor's degree

Job description

Security Bank Corporation is hiring a Customer Advisor - New Accounts Officer in Cebu City to drive in-house selling and cross-selling of bank products while building a robust customer portfolio. You will process opening of peso/dollar CASA accounts, renewals, and terminations, ensuring timely service in line with Bank standards.

Ideal candidates have a Bachelor's degree and at least 3 years in branch banking sales and operations, with strong interpersonal and negotiation skills and a solid