Customer Expert (Telco)

TP; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

TP is seeking a dedicated Customer Expert in the Makati area to provide exceptional service to clients. The role focuses on handling inquiries, resolving concerns, and updating accounts while maintaining high quality standards.

Candidates should display empathy, strong English communication, and comfort with learning healthcare products in a fast-paced environment. MS Office skills are required and a customer-focused mindset is essential.

Qualifications

• Strong verbal and written communication skills in English.
• Empathy and patience when dealing with customers.
• Ability to work in a fast-paced environment.
• Willingness to learn about healthcare products and services.

Responsibilities

• Handle customer inquiries regarding products, services, billing, and accounts.
• Resolve customer concerns and provide accurate, timely solutions.
• Assist with account updates, service requests, and basic troubleshooting.
• Document customer interactions and follow company policies and quality standards.
• Meet customer satisfaction, quality, and productivity targets.

Skills

Clear communication

Empathy

English proficiency

Adaptability

Tech-savvy

Tools

MS Office

Job description

We are seeking a dedicated and compassionate Customer Expert to join our healthcare team in providing exceptional service to our clients. The ideal candidate will have a strong desire to help others, along with excellent communication skills and the ability to navigate customer inquiries effectively.

What You'll Do:

• Handle customer inquiries regarding products, services, billing, and accounts.
• Resolve customer concerns and provide accurate, timely solutions.
• Assist with account updates, service requests, and basic troubleshooting.
• Document customer interactions and follow company policies and quality standards.
• Meet customer satisfaction, quality, and productivity targets.

What We're Looking For:

• Minimum of 0.5 years experience in customer service or related field.
• Strong verbal and written communication skills in English.
• Empathy and patience when dealing with customers.
• Ability to work in a fast-paced environment.
• Tech-savvy with proficiency in MS Office applications.
• Willingness to learn about healthcare products and services.