Healthcare Support Specialist

Metacom Careers; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Job summary

Metacom Careers is seeking a Healthcare Support Specialist in the Philippines to provide professional and compassionate assistance to customers and healthcare members. You will handle inquiries via phone, chat, or other channels, offer accurate information, and protect customer confidentiality in a fast-paced service environment.

Ideal candidates have strong English communication, interpersonal and problem-solving skills, and are comfortable with basic MS Office tasks.

Qualifications

• Above-average English communication skills, both verbal and written.
• Strong interpersonal and customer service skills.
• Good analytical and problem-solving abilities.
• Excellent comprehension and attention to detail.
• Basic knowledge of Microsoft Office applications.

Responsibilities

• Handle customer or healthcare member inquiries through phone, chat, or other communication channels.
• Provide accurate information and assistance based on customer concerns and account needs.
• Resolve customer issues by applying appropriate problem-solving and analytical skills.
• Maintain professionalism, empathy, and a customer-focused approach throughout every interaction.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Collaborate with internal teams when concerns require further assistance or escalation.
• Protect customer information and maintain confidentiality at all times.

Skills

English communication

Interpersonal skills

Customer service

Analytical skills

Problem solving

Attention to detail

Microsoft Office

Education

College degree or equivalent

Some college (2 years) with customer service experience

Tools

Microsoft Office

Job description

Job Description

We are looking for Healthcare Support Specialist who will provide professional and compassionate support to customers or healthcare members. The role involves handling inquiries, providing accurate information, assisting with account-related concerns, and ensuring a positive customer experience. The ideal candidate should have strong communication and comprehension skills, the ability to analyze and resolve concerns, and a willingness to work in a fast-paced customer service environment.

Key Responsibilities

• Handle customer or healthcare member inquiries through phone, chat, or other communication channels.


• Provide accurate information and assistance based on customer concerns and account needs.


• Resolve customer issues by applying appropriate problem-solving and analytical skills.


• Maintain professionalism, empathy, and a customer-focused approach throughout every interaction.


• Document customer interactions and update account information accurately.


• Follow company policies, procedures, and quality standards.


• Collaborate with internal teams when concerns require further assistance or escalation.


• Protect customer information and maintain confidentiality at all times.

Qualifications

• College Graduate — with or without experience


• Applicants who have completed at least 2 years of college with 6 months of customer service-related experience are also welcome to apply.


• Above-average English communication skills, both verbal and written


• Strong interpersonal and customer service skills


• Good analytical and problem-solving abilities


• Excellent comprehension and attention to detail


• Basic knowledge of Microsoft Office applications


• Willing to work on weekends and holidays


• Willing to work in a fast-paced and customer-focused environment