Healthcare- Customer Service Representative (Local Account)

Medgate Philippines Inc.; Makati; On-site; PHP 312,000 - 469,000; Full time

Job summary

Medgate Philippines Inc. is hiring to support patients and clinicians through clear, courteous communication across phone, chat, and email channels.

You will verify eligibility, record medical information, and coordinate appointments while maintaining accurate patient data and ensuring timely resolution of concerns. Training includes 15–20 days of paid telemedicine instruction, and weekend/holiday shifts may apply.

Qualifications

• Experience in hospital, clinic, or healthcare setting is advantageous.
• Excellent written and verbal communication skills.
• Ability to communicate clearly and professionally.

Responsibilities

• Manage inbound and outbound communications with patients, doctors, and internal teams.
• Verify patient eligibility for consultation services.
• Record and update patient information in the system accurately.
• Document medical information prior to consultations.
• Schedule and monitor patient appointments.
• Respond to inquiries via phone, chat, email, and apps.
• Escalate unresolved issues to supervisors.
• Coordinate with departments to resolve patient concerns.

Skills

Customer service

Healthcare knowledge

Communication skills

Tools

CRM software

Job description

About the role

Manage inbound and outbound communications with patients, doctors, and internal team members. Verify and confirm patient eligibility for consultation services. Accurately record, maintain, and update patient information in the system. Collect and document essential medical information prior to consultations, including symptoms, allergies, medical history, and laboratory results. Schedule, coordinate, and monitor patient appointments in accordance with established procedures. Respond promptly and professionally to patient inquiries through phone calls, chat, email, and mobile applications. Escalate concerns, exceptional cases, and unresolved issues to supervisors as needed. Coordinate with relevant departments to ensure timely and appropriate resolution of patient concerns.

Key responsibilities

• Manage inbound and outbound communications with patients, doctors, and internal team members

• Verify and confirm patient eligibility for consultation services

• Accurately record, maintain, and update patient information in the system

• Collect and document essential medical information prior to consultations, including symptoms, allergies, medical history, and laboratory results

• Schedule, coordinate, and monitor patient appointments in accordance with established procedures

• Respond promptly and professionally to patient inquiries through phone calls, chat, email, and mobile applications

• Escalate concerns, exceptional cases, and unresolved issues to supervisors as needed

• Coordinate with relevant departments to ensure timely and appropriate resolution of patient concerns

About you

• Open to candidates with or without prior experience

• Experience in a hospital, clinic, diagnostic center, healthcare setting, or customer service environment is an advantage

• Excellent written and verbal communication skills, with the ability to communicate information clearly, professionally, and courteously

• Computer literate and comfortable using digital platforms, communication tools, and basic software applications

• Willing to complete 15–20 days of paid telemedicine training prior to deployment

• Willing to work on shifting schedules, including weekends and holidays

• Able to handle confidential and sensitive patient information with discretion and professionalism

• Detail-oriented, organized, and capable of managing multiple tasks efficiently