Customer Expert (Telco)

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Hammerjack Pty Ltd is hiring a Customer Expert - Telco in Makati, Philippines. We seek a dedicated professional to deliver exceptional service to our clients and help resolve inquiries related to products, billing, and accounts.

This office-based role requires strong English communication, empathy, and the ability to work in a fast-paced environment. The ideal candidate is tech-savvy, willing to learn about healthcare products and services, and focused on meeting quality and productivity targets.

Qualifications

• Minimum of 0.5 years experience in customer service or related field.
• Strong verbal and written communication skills in English.
• Empathy and patience when dealing with customers.
• Ability to work in a fast-paced environment.
• Tech-savvy with proficiency in MS Office applications.
• Willingness to learn about healthcare products and services.

Responsibilities

• Handle customer inquiries regarding products, services, billing, and accounts.
• Resolve customer concerns and provide accurate, timely solutions.
• Assist with account updates, service requests, and basic troubleshooting.
• Document customer interactions and follow company policies and quality standards.
• Meet customer satisfaction, quality, and productivity targets.

Skills

Customer service

English communication

MS Office

Tech-savvy

Empathy

Tools

MS Office

Job description

We're Hiring: Customer Expert - Telco!

We are seeking a dedicated and compassionate Customer Expert to join our healthcare team in providing exceptional service to our clients. The ideal candidate will have a strong desire to help others, along with excellent communication skills and the ability to navigate customer inquiries effectively.

Location: Makati, Philippines
Work Mode: Work from Office
Role: Customer Expert - Telco

What You’ll Do:

• Handle customer inquiries regarding products, services, billing, and accounts.
• Resolve customer concerns and provide accurate, timely solutions.
• Assist with account updates, service requests, and basic troubleshooting.
• Document customer interactions and follow company policies and quality standards.
• Meet customer satisfaction, quality, and productivity targets.

What We're Looking For:

• Minimum of 0.5 years experience in customer service or related field.
• Strong verbal and written communication skills in English.
• Empathy and patience when dealing with customers.
• Ability to work in a fast-paced environment.
• Tech-savvy with proficiency in MS Office applications.
• Willingness to learn about healthcare products and services.