Customer Expert (Telco)

TP; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

TP in the Philippines is seeking a dedicated Customer Expert to join our healthcare team, delivering exceptional service to clients. The role emphasizes clear communication, empathy, and effective handling of inquiries about products, billing, and accounts.

You will document interactions, resolve issues promptly, and strive to meet quality and productivity targets while maintaining adherence to company policies.

Qualifications

• 0.5 years of experience in customer service or related field.
• Strong verbal and written communication in English.
• Empathy and patience when dealing with customers.
• Ability to work in a fast-paced environment.
• Proficiency in MS Office applications.
• Willingness to learn about healthcare products and services.

Responsibilities

• Handle customer inquiries regarding products, services, billing, and accounts.
• Resolve customer concerns and provide accurate, timely solutions.
• Assist with account updates, service requests, and basic troubleshooting.
• Document customer interactions and follow company policies and quality standards.
• Meet customer satisfaction, quality, and productivity targets.

Skills

Verbal communication

Written communication

Empathy

Patience

MS Office proficiency

Tools

MS Office

Job description

We are seeking a dedicated and compassionate Customer Expert to join our healthcare team in providing exceptional service to our clients. The ideal candidate will have a strong desire to help others, along with excellent communication skills and the ability to navigate customer inquiries effectively.

What You'll Do:

• Handle customer inquiries regarding products, services, billing, and accounts.
• Resolve customer concerns and provide accurate, timely solutions.
• Assist with account updates, service requests, and basic troubleshooting.
• Document customer interactions and follow company policies and quality standards.
• Meet customer satisfaction, quality, and productivity targets.

What We're Looking For:

• Minimum of 0.5 years experience in customer service or related field.
• Strong verbal and written communication skills in English.
• Empathy and patience when dealing with customers.
• Ability to work in a fast-paced environment.
• Tech-savvy with proficiency in MS Office applications.
• Willingness to learn about healthcare products and services.