Customer Service Representative - Healthcare Account

Elevate Calls Inc.; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

Elevate Calls Inc. is looking for a dedicated Customer Service Representative to join their team in Manila, Philippines. You will be the first point of contact for customers, addressing inquiries and resolving issues to ensure their satisfaction.

The ideal candidate should have a high school diploma and proven customer service experience. Excellent communication and problem-solving skills are essential. Submit your application through [e-mail] to start your career with us!

Qualifications

• Proven experience in customer service or related fields.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to remain calm under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer concerns, providing accurate information and solutions.
• Document customer interactions in the CRM system for accurate record-keeping.

Skills

Customer Service

Communication

Problem-solving

CRM Software

Education

High school diploma or equivalent

Additional certifications or college education

Job description

Overview

We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer concerns, providing accurate information and solutions.
• Maintain a thorough understanding of our products and services to assist customers effectively.
• Document customer interactions in the CRM system for accurate record-keeping.
• Collaborate with internal teams to address and escalate unresolved issues when necessary.
• Meet or exceed performance metrics, including response time and customer satisfaction.

Qualifications

• High school diploma or equivalent; additional certifications or college education is a plus.
• Proven experience in customer service or related fields.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficient in using computer systems and CRM software.
• A positive attitude, empathy, and a passion for helping others.

How to Apply

If you\'re ready to make an impact and thrive in a fast-paced environment, we\'d love to hear from you! Submit your application, including your resume and a brief cover letter, to [e-mail].