Customer Experience Trainer - Senior Executive

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Life Insurance

HMO

Job Training

Job summary

A prominent HR consultancy in Metro Manila seeks a Customer Experience Trainer - Senior Executive to design and implement training programs for call center staff. The ideal candidate will have 2-3 years of experience in training, a Bachelor’s degree, and strong communication skills. Responsibilities include assessing training effectiveness and collaborating with management. This full-time position offers health insurance, a performance bonus, and professional development opportunities.

Qualifications

• 2-3 years of experience in training or as a process trainer.
• Proven ability to develop and facilitate training programs for diverse audiences.
• Develop training materials and resources for customer service processes.
• Assess training effectiveness and provide feedback for continuous improvement.
• Collaborate with management to identify areas for improvement in customer experience.

Responsibilities

• Design and implement training programs aimed at enhancing customer experience.
• Conduct training sessions for call center staff to improve service quality.
• Assess training effectiveness and provide feedback.
• Evaluate training effectiveness and provide feedback for improvement.
• Collaborate with management on CX improvement initiatives.

Skills

Strong communication skills

Experience in call center operations

Ability to train effectively

Education

Bachelor's degree in a relevant field

Job description

Customer Experience Trainer - Senior Executive

RSD Human Resource Management Consultancy

On-site - Pasay 1-3 Yrs Exp Bachelor Full-time

Description

• Design and implement training programs aimed at enhancing customer experience.
• Conduct training sessions for call center staff to improve service quality.
• Develop training materials and resources specific to customer service processes.
• Assess training effectiveness and provide feedback for continuous improvement.
• Collaborate with management to identify areas for improvement in customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 2–3 years in training or process trainer role.
• Skills and Competencies: Strong communication skills, experience in call center operations, and ability to train effectively.
• Responsibilities and Duties: Proven ability to develop and facilitate training programs for diverse audiences.
• Qualities and Traits: Patient, energetic, and skilled at motivating and engaging participants.

Employee Recognition and Rewards

• Performance Bonus

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Professional Development

Job Training