Process Trainer - Senior Executive (Cebu) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A recruitment firm is looking for an experienced GDS Trainer to work onsite in Cebu. The ideal candidate will have at least 2 years of GDS Trainer experience with both Sabre and Amadeus systems. Strong communication, training program design abilities, and a deep understanding of call center operations are essential. This role requires a minimum of 2 years of college education without back subjects. The position focuses on effective training and development in a customer service environment.

Qualifications

• At least 2 years of GDS Trainer experience (Sabre AND Amadeus).
• Must have experience in developing and delivering training programs.
• Requires a strong understanding of customer service best practices.

Skills

Customer service training experience

Strong communication skills

Problem-solving skills

Proficiency in training systems

Understanding of call center operations

Education

Finished at least 2 years in college

Tools

Training and learning management systems

Job description

Work Setup: Onsite (Cebu)

Function: Training

Required Educational Attainment:

Finished at least 2 years in college without any back subjects

Required Experience:

At least 2 years of GDS Trainer experience (Sabre AND Amadeus)

Required Competency:

• Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs
• Strong communication and presentation skills, with the ability to engage and motivate trainees
• Excellent problem-solving and critical thinking skills, with the ability to identify training needs and implement tailored solutions
• Proficiency in using training and learning management systems, as well as other relevant software and technologies
• A strong understanding of call center operations, customer service best practices, and industry regulations