Customer Experience Team Lead

Gladex Travel and Tours Corp; Metro Manila; On-site; PHP 200,880 - 267,840; Full time

Job summary

Gladex Travel and Tours Corp is seeking a customer service representative to provide post-purchase support and resolve product inquiries. You will maintain records of customer interactions and assist with returns and exchanges, ensuring satisfaction.

The role requires a Bachelor's degree in a relevant field, less than 1 year experience, and excellent English communication, problem-solving, and organizational skills. Office-based with rotating shifts.

Qualifications

• Bachelor's degree in a relevant field.
• Less than 1 year of customer service experience, preferably in a call center.
• Strong English communication skills and customer service orientation.
• Excellent problem-solving and organizational abilities.

Responsibilities

• Provide exceptional post-purchase support to customers.
• Resolve product inquiries and complaints promptly.
• Maintain accurate records of customer interactions.
• Assist customers with returns and exchanges.
• Collaborate with other departments to enhance customer satisfaction.
• Meet individual and team performance targets.
• Stay updated on product knowledge and company policies.

Skills

English proficiency

Customer service

Problem solving

Organizational skills

Education

Bachelor's degree

Job description

• Provide exceptional post-purchase support to customers.
• Resolve product inquiries and complaints promptly.
• Maintain accurate records of customer interactions.
• Assist customers with returns and exchanges.
• Collaborate with other departments to enhance customer satisfaction.
• Meet individual and team performance targets.
• Stay updated on product knowledge and company policies.
• Educational Qualifications: Bachelor's degree in a relevant field.
• Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
• Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
• Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
• Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
• Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.