After Sales Customer Service Representative

Gratitude Philippines; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service-focused company in Cebu City is seeking to hire a professional to provide exceptional post-sale support, assist customers with inquiries about products and services, and resolve complaints efficiently. The ideal candidate should have a Bachelor's degree in Business or Communications and 1–3 years of customer service experience. Strong communication and problem-solving skills are required. This role will be office-based with occasional remote work flexibility.

Qualifications

• 1–3 years experience in customer service or a related role.
• Ability to work well in a team-oriented environment.
• Empathetic, patient, and detail-oriented.

Responsibilities

• Provide exceptional post-sale support to ensure customer satisfaction.
• Assist customers with inquiries regarding products and services.
• Resolve customer complaints and issues in a timely manner.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in Business, Communications, or a related field

Job description

Description

• Provide exceptional post-sale support to ensure customer satisfaction and retention.
• Assist customers with inquiries regarding products, services, and order status.
• Resolve customer complaints and issues in a timely and effective manner.
• Obtain customer feedback and report findings to improve service quality.
• Collaborate with internal teams to enhance product offerings based on customer needs.

Requirements

• Educational Qualifications: Bachelor’s degree in Business, Communications, or a related field
• Experience Level: 1–3 years in customer service or a related role
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Problem-solving abilities with a focus on customer satisfaction
• Qualities and Traits: Empathetic, patient, and detail-oriented
• Responsibilities and Duties: Ability to work well in a team-oriented environment
• Working Conditions: Office-based with occasional remote work flexibility